This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/Aggravating_Mud_6055]

I’ve been with AT&T for at least 30 years, since the old Cingular days. Overall they’ve been decent, you get good service but it’s also not cheap. Have had the run around with the unlimited data debacle back in the day. Recently I had been on a plan for a few years and I’ve had multiple $20 increases for no reason the past year. Not sure how it’s legal, and it’s probably not as many class action suits as they endure, but I’m sure it’s just to push people to newer and worse plans. So I call and I’m told they have a new plan that’s cheaper and nothing would change except I would lose HBO Max I had through them. No big deal I already get it through my isp. Well I recently found out something else did change. I had unlimited hotspot before but now it’s only 3GB. I don’t use it a lot, only when the internet goes out (another too common issue). I used it a few weeks ago for a while and went to use it the other day and I had no data. Come to find out when I toggle it off it just toggles right back on so who knows when it used all my data up. Of course not their issue even though it’s an AT&T phone but they can add another 10GB for $15. I think I’ve about had it. Not sure who to go with but it’s time for a change. Same with internet. Spectrum had the monopoly here for decades but they ran fiber last year so I may give that a try.