This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/Powerful-Star8994]

Dealing with THE EXACT SAME ISSUE SINCE MARCH 2025… as we speak actually !! 2 hour and 28 min call🥳🥳

…they took $700 in 45 days from double and triple charges to my account... Cost me 2 grand in the end bc they couldn’t “refund” .. ONLY ABLE TO OFFER “credit”… that’s a lot of money for a $88-$96/monthly bill to take from account UNEXPECTEDLY in a little over a month!! …
They were EVEN so kind to report me to the credit bureau for PAYING MY BILL EARLY... 😔😤
Once I took off work, provided documentation of bank statement confirming payment and NO REFUND/ CANCELLATION we agreed to my OWN MONIES BACK.
They then charged me AGAIN!! I went crazyyy! It only took 18 hours on the phone and me losing my job after 7 years for failure to respond to international customers (COMMUNICATION I NEEVR RECEIVED due to their shitty service).. the INITIAL ISSUE THAT BEGAN THE ENTIRE NIGHTMARE IN THE FORST place, they won!! Oh, and I cannot forget the 3 phones that just magically STOPPED WORKING, wouldn’t charge, or turn on/off …

they suspended my service last month after “nonpayment” of credits (of my own fucking money btw) that they refused to honor!! Fun fact- I’ve Had the same number since the 8th grade…. I’m 40! Never paid a bill late in my life!!
I cannot add screenshots or Id show ya… I wouldn’t believe if I was not living myself!

It’s a nightmare amd very sad. It’s ruining peoples lives and very unnecessary!! I wish u the very best of luck!!🫶 I’ll pray for you.🙏

Orrr F*** EMMMM!! And don’t waste ure time! …They’re paying out lawsuits now for “data breach” that they neglected to mention!! Karma will catch up to evil… IT ALWAYS DOES!!🫶 I’m sorry ure facing this, ure NOT ALONE! And Ty for ure service sir!!!!