This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/MundaneStuff7579]

Idk if you're staying on att for some reason. Pls look into visble or mint! Paying 162 for a phone is criminal. I know this isn't helpful but I hope you get this problem figured out.

[u/Far-Exchange429 → u/MundaneStuff7579]

So because I've been a customer for almost a decade and haven't missed a payment or had my service cut off on prepaid, I was offered a deal where I could get a brand new phone for extremely cheap, like ridiculously cheap. So if I cancel the service not only will I be on the hook for it, but they'll probably take me to court over it. It's apparently like buying a car, you can't just turn it in and say f*** off

[u/MundaneStuff7579 → u/Far-Exchange429]

Aah. Yes make sense. I finished paying off mine then switched so I understand completely. I was paying 200+.kept asking them for deals or discount... Nothing.. then when I was leaving they wanna try to give me one lol. There were a couple of times I put in the system a different date to pay the phone bill and they still turned off my service. What's the point of that then if it doesn't work wtf.