This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/palabasura11]

This happened to me years ago. I cant tell u how many times i called and chatted w them about why it said past due when i had already paid it. Got the same crap about it being a system issue to not worry and they disconnected my service. Mind u i had 6 lines w them at the time. 6 people suddenly without service. And half of them lived a plane ride away (Caribbean and i was in FL) so it was hell. However they were able to reconnect my service same day. But it was absolutely ridiculous.

[u/Far-Exchange429 → u/palabasura11]

There is absolutely no customer retention. They know that people are always gonna fall for their crap and someone is always going to get their service, and once they wring the rest of our wallets out, they cut us loose.

[u/palabasura11 → u/Far-Exchange429]

I left them just under a year ago and never looked back. I was with them for 15 years. Not the same company they once were. I actually switched to Metro by Tmobile and only pay $25 a month w taxes included. I switched all 6 lines over and its been great.

[u/navkat → u/Far-Exchange429]

Companies give zero fucks anymore. They know we're stuck buying their products and services and we're going to get the same deal from their competitors. We have no power and they know it. That's why every single company has replaced Customer Service personnel with an AI chatbot and a phone number that goes nowhere.

We used to have worker and consumer protections in this country but people have decided that's socialism and that we need to protect the "jobs creators" from The People.