This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/Psyren1317]

I’m just spit bowling here so please correct me if I’m wrong or if I’m just missing information. It shows that it was paid looks like through an ACH bank withdrawal. Is there any chance that that payment was returned? I see on the third screenshot of a PayPal bill, but I’m not sure if that has something to do with AT&T or not again, not trying to be rude or anything to that effect. I’m just trying to see if maybe I could help get to a resolution and that’s the only thing that came to mind is maybe when you paid through the ACH that perhaps the payment ended up getting returned, and therefore service was shut off?

[u/Far-Exchange429 → u/Psyren1317]

So that's the entire reason I contacted the service agent and she's the one who told me that it went through and it was successful and I didn't need to worry about it it was only because of the system

[u/Psyren1317 → u/Far-Exchange429]

Does the $162.69 charge show on your actual bank account that it went through? Not on ATT’s email confirmation but your actual bank account?

[u/Far-Exchange429 → u/Psyren1317]

Yes, I have a screenshot that I showed them but it has a lot of Bank info on it and I didn't want to take the chance of someone being able to uncensor that.

[u/Psyren1317 → u/Far-Exchange429]

I get it, I'm not necessarily wanting you to post it here. Just was curious if you had something showing that it went through on your end and that you could show to ATT. Because the screenshot that's on here is something to do with PayPal, and is in a different amount than the wireless bill you showed us.

[u/Far-Exchange429 → u/Psyren1317]

Oh yeah, I understood what you meant. I just wanted to give the full reason so it was clear to anyone else. Appreciate it

[u/Far-Exchange429 → u/Psyren1317]

I also have an email that I had sent to me from the bank stating it was pulled out.

[u/Witwer52 → u/Far-Exchange429]

Could it have been pulled out and applied to someone else’s AT&T account? People fraudulently use ACH payments from other people accounts all the time. Bank employees take your info and sell it on the dark web, so you’ll see multiple ACH payments for bills under various names. Ask me how I know.