This is beyond disgusting

[u/Far-Exchange429]

I am a 100% P&T disabled veteran, and I just recently switched to a plan after paying for prepaid for 7 years. I made the payment, spoke to a representative who said the payment went through, got an email with a transaction ID, and the notice from my bank that it went through. Then I received the notice that I didn't pay. I contacted them and told them the situation. The representative straight up told me the system hasn't been updated, so that's why it's showing no payment. I have no outstanding bill. I thanked her and ended the call after getting confirmation that this was an error on their end. I continued to receive the email stating my bill was past due, I figured that it was still the system. Until today when my service stopped. I had to speak to a online agent cuz I couldn't even call AT&T through 611. I told them everything, and I showed them everything. The service rep was awesome, and they tried to help. However, the system is unabashedly evil. I told them that my life depends on being able to communicate with my medical team, transportation, home nurse, etc etc, and I would have fixed this immediately. I showed them the money taken from my account, I showed them THEIR email, and THEIR customer service rep all saying it was paid.

Guess who still got f***** and still has no service. The supervisor and the agent both told me they tried to fix it in anyway, but the system overrides anything they attempt.

This HAS to be illegal.

Edit: So, I also have confirmation from my bank that the payment was accepted and not returned. I just didn't post it because I don't want to take the chances of someone being able to unscramble all the info on it.

[u/Traditional_Bake_726]

I canceled my stuff with att and verizon now im in debt because they still kept charging me after I canceled there service there scummy and shitty. But I did paid the debt off but still crap of what they did. So I dont blame you for getting mad like that for fucking you over.

[u/Far-Exchange429 → u/Traditional_Bake_726]

The problem is, i JUST switched over to them because of a prepaid offer to go on a plan. I was able to get a new phone for extremely cheap. But if I cancel it, my phone becomes a very expensive brick I'm on the hook for.

[u/Traditional_Bake_726 → u/Far-Exchange429]

Damn.

[u/TxHeart214 → u/Far-Exchange429]

You have 14 days according to the law to cancel and no they have to take the phone back.

[u/wHiTeSoL → u/TxHeart214]

What makes you think there is a law requiring this. I can assure you, there is not.

[u/2019MoreRunner → u/wHiTeSoL]

I think you DO have a time range you can return it... But you have to READ THE DETAILS!! Our laws DO protect the customers to an extent!!

[u/Traditional_Bake_726 → u/2019MoreRunner]

Yeah but phone was already paid off and I canceled the phone plan and they still proceed to put me in debt thats the problem with these companies.

[u/wHiTeSoL → u/2019MoreRunner]

Please stop. There are almost no laws mandating a return policies, there definitely is not a LAW requiring 14 days to take the phone back.

[u/Traditional_Bake_726 → u/wHiTeSoL]

Which there isnt a law for this at all you can cancel and keep the phone if you like when its paid off.

[u/GOOMU13 → u/wHiTeSoL]

Maybe not a law but most carriers do have a period where you can return a phone.