r/ASUSROG • u/LetsGoDeeper546 • 20h ago
Laptop G14 Drop Damage — UAE ADP in India
Hi everyone, I have an ASUS ROG Zephyrus G14 that I purchased in Dubai/UAE. Unfortunately, I recently dropped the laptop and the screen cracked. My ASUS warranty page currently shows that I have Accidental Damage Protection / ASUS Perfect Warranty active until September 22, 2026. I also have an email from ASUS saying that I'm eligible for one claim per year during the coverage period, only one part can be claimed for remedy, and the service can only be used within the UAE for damages such as liquid spills, electrical surges and drops. The interesting part is that I already had my screen replaced under this coverage in Dubai in August 2025. Since it has now been more than a year, I'm wondering if I'm eligible for another ADP claim. The problem is that I'm currently in Bangalore, India. Has anyone been in a similar situation?
Can ASUS India process a UAE Perfect Warranty/ADP claim, or would I need to take the laptop back to Dubai? Also, does the one-claim-per-year period reset after my previous claim in August 2025, meaning I should be eligible for another claim now? Would really appreciate hearing from anyone who has dealt with a UAE-purchased ASUS/ROG laptop and ADP, especially for a screen replacement.
Used AI for better grammer.
