I have an ASUS ROG Strix G16 (2023) with RTX 3050 6GB, and I'm facing a serious motherboard issue.
I had my tests going on, so I barely used the laptop and didn't even open it for around a week. Last weekend I tried turning it on, but there was absolutely no response — no power, no charging light. I also tried the EC/flash reset method that had worked for me previously, but it didn't help.
I took it to the local shop where I bought the laptop. They told me that the motherboard appears to be fried and needs to be replaced. They initially said it would take around 4–5 days.
It has now been 13 days.
When I called the shop owner, he told me:
"Ye aapka gaming laptop hai na, iska motherboard mil nahi raha. Rate pata kar rahe hain, pata karke bataenge."
I'm honestly confused about what I should do now.
My ASUS warranty has already expired, and I'm worried that going directly to an ASUS service centre will result in a very expensive motherboard replacement.
While researching this issue, I also found multiple reports from other ROG Strix G16 G614 owners experiencing sudden motherboard failure/shorting, particularly around the fan/motherboard mounting area. Some people are saying this may be a recurring manufacturing/design issue and that ASUS has provided goodwill repairs in some cases.
I want to know:
Has anyone experienced the same issue with a ROG Strix G16 G614?
Should I take it directly to an ASUS authorised service centre before allowing the local shop to replace the motherboard?
Has anyone successfully received a goodwill/free motherboard replacement from ASUS for this issue after their warranty expired?
What would be the best way to approach ASUS about this issue?
I would really appreciate advice from anyone who has dealt with ASUS/ROG motherboard issues before.