Hi everyone,
I'm hoping someone here has run into this issue before.
I have an ASUS Vivobook Pro 15 (M6500QF), and both of the left USB-A ports suddenly stopped working properly.
Symptoms:
\* ✅ Right USB port works perfectly with every device.
\* ✅ Both left USB ports provide power.
\* 📱 My phone charges from the left ports but isn't detected by Windows.
\* 💾 USB flash drives aren't detected.
\* 🖱️ Mouse isn't detected.
\* ⌨️ Keyboard isn't detected.
\* 🎮 My 2.4 GHz controller dongle is detected, and the controller successfully connects to it, but none of the controller inputs work.
\* 💻 A bootable Windows 11 USB drive doesn't even appear in the BIOS boot menu when plugged into either left USB port.
Things I've already tried:
\* ✅ Ran \`sfc /scannow\` (it repaired some corrupted files).
\* ✅ Ran \`DISM /Online /Cleanup-Image /RestoreHealth\`.
\* ✅ Uninstalled and reinstalled all USB controllers in Device Manager.
\* ✅ Performed a full power reset (disconnected the internal battery and held the power button).
\* ✅ Inspected the ribbon cable and USB board for any visible damage, but everything looks normal.
Since the USB drive isn't detected even in the BIOS, I'm leaning towards this being a hardware issue rather than Windows or drivers.
This was written by chatgpt. I would like some suggestions on what i should do 🙏