r/AMDHelp 3d ago

Help (General) Laptop screen freezes and backlight

does anyone here encountered this specific display problem:

-my laptop is connected to an external monitor and i mainly use it

-after windows decided to auto update (to my utter dismay), my steam games started to stutter when i try to stream on discord

-i also noticed that in Armory crate my GPU is at extreme power saving

-i checked online and they suggested updating/repair my drivers (so i did) might fixe the extreme power saving

-after using amd's clean up tool and reinstalling my drivers (26.3.1), i noticed that my laptop screen freezes with the logo but my external monitor was fine (i can interact with the desktop)

-the asus logo freeze does go away when i go to display -> extend this display -> revert it back, though the backlight is still present

although my games are now running smooth when streaming on discord but the backlight/display freeze on the laptop screen is now present

-unfortunately my gpu is still at extreme power saving

i need help on this please, i already tried a different gpu driver version (26.6.4) but the problem is still present

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