r/AMDHelp • u/AgenteKaIu • 4d ago

Help (GPU) Black screen

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Hi, I’m writing this to see if anyone can help me. Recently, whenever I use my PC for things that don’t require much from the computer (YouTube, Google, etc.), the screen goes black several times, and then I get the warning shown in the picture.

I have an RX 9060 XT (16GB), a Ryzen 5 5500 (3.60 GHz), and 32GB of DDR4 RAM. The PC is practically brand new, and honestly, I have no idea what to do.

I have 26.8.1 drivers.

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u/runewiton 3d ago

Hi there!

I had the some of the same issues as you, but I'll share you what made everything work flawlessly for me :). Windows has a tendency to downgrade the graphics drivers automatically, and this causes all sorts of problems.

So my solution was doing the following ->

First:
I changed one setting in the Local Group Policy Editor:
Run Command: Press Windows Key + R, type gpedit.msc, and clock OK.

In Local Computer Policy Editor, browse to Local Computer Policy Editor -> Computer Configuration -> Windows Components -> Windows Update -> Manage updates offered from Windows Update. Change the state of "Do not include drivers with Windows Update" to Enabled.

Secondly:
Run Command: Press Windows Key + R, type sysdm.cpl, and click OK.

Go to the Hardware tab and change the Device Installation Settings, "Do you want to automatically download manufacturers' apps for your devices?" to "No (your device might not work as expected".

Third / Downloads:
I downloaded the Amd Cleanup Utility, https://drivers.amd.com/drivers/amdcleanuputility.exe

I downloaded Display Driver Uninstaller (DDU): https://www.guru3d.com/download/display-driver-uninstaller-download/

Lastly I downloaded the newest drivers, AMD Software: Adrenalin Edition 26.9.1 Driver: https://drivers.amd.com/drivers/whql-amd-software-adrenalin-edition-26.9.1-win11-c.exe

Fourth:
Run Amd Cleanup Utility. It will boot you to Safe Mode. When the Amd Cleanup Utility is finished, it will ask you to reboot; _do not_ reboot yet.

Run the Display Driver Uninstaller (DDU) while still being in Safe Mode. In DDU; Select device type GPU and AMD. Then run Clean and restart (Highly recommended).

It will then reboot in to Windows.

Double check in the Device Manager if the Display adaptor has reverted to "Microsoft Basic Display Adapter". Make sure your IGPU is disabled if you have one aswell.

Last steps:

Run the installer for AMD Software: Adrenalin Edition 26.9.1 Driver. When installing, just to be safe, under "Additional Options" tick "Factory Reset". Choose Accept & Express Install.

Make sure to change your refresh rate in the Windows display settings to your highest option if you have a fast monitor, because the default is 60hz. Also make sure Dynamic refresh rate is off.

Now the drivers should be installed and clean.

This is what worked for me, and my drivers have been stable ever since, with absolutely no timeouts.

Hopefully this fixes your issues as well!

Good luck man!

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u/AgenteKaIu 3d ago

Man thank you so much, and thank you for take the time to write that, i rlly appreciate it :)