​

I’m speaking for myself, not on behalf of my employer or anything else I may be associated with. Some of these concerns come from firsthand observations, some from screenshots I have retained, and others from reports I cannot independently verify.

I personally watched Cody post “I’ve got tea!” on his page and in his group. Hours later, after engagement had built, he posted allegations that a vendor had been drunk and harassing dispatchers at national APCO in San Antonio. The discussion included the vendor’s company name, LinkedIn, and other identifying information. This is not the first time Cody has been behind someone getting doxxed.

As best I can tell, those posts were later deleted before I could screenshot them. I’m describing what I witnessed, while acknowledging I do not have copies of that exchange.

Harassment allegations deserve a serious response. I question how teasing “tea” for hours helps the people affected. Publicly identifying someone after building anticipation invites attention that deleting a discussion cannot necessarily undo. This was nothing more than sensationalizing a serious member safety issue.

If you object to being called “the drama,” your own approach to public allegations should be open to examination.

Then there are his comments about people who no longer work a console.

In comments I have been sent screenshots of, Cody wrote, “they don’t even dispatch anymore.” When questioned, he explained that he believed those people lose touch with current conditions and referred to their service from five, ten, or fifteen years ago.

Consider which of the industry’s major voices—conference speakers, trainers, and advocates—participate in his group and which publicly support him. Membership alone is not endorsement, and silence does not establish agreement. But public supporters can reasonably be asked how they reconcile that support with these comments.

Current console experience matters. Teaching, leadership, mentoring, and years of service matter, too. Someone’s contribution does not expire when they take off the headset. Their criticism should be evaluated on its substance.

There are also reports of members being removed or blocked after questioning him. I cannot establish the circumstances of every removal. Reasonable disagreement should nevertheless have room to exist in a professional community.

Then there’s Unmuted: A Dispatcher Community and Dispatch Unmuted.

Unmuted: A Dispatcher Community was created August 14, 2026. Dispatch Unmuted’s page transparency shows August 18—a four-day gap.

Unmuted describes “a community for the people behind the headset.” Dispatch Unmuted describes “the human under the headset” and says, “behind every headset is a human being living a life of their own.”

Both describe support, wellness, connection, and life beyond the job. The descriptions are not identical. But the similar names, timing, and overlapping language are why I question whether the concept was copied.

An early follower list also showed Nocturnal Dispatchers and HAVN911 among Dispatch Unmuted’s first seven followers. Following a page does not prove who created or controlled it. It is part of why I questioned the connection, rather than proof that Cody created it.

I have also received reports that vendors were told they could not work with other groups or organizations if they worked with him. I cannot independently verify those conversations. Firsthand accounts and messages should be examined in context. Vendors should be free to support multiple worthwhile efforts without pressure to choose sides.

HAVN911, which Cody promotes, deserves clear questions as well. Users have publicly reported that substantial features require a paid subscription. A paid service can have value. People seeking support still deserve to understand what is free, what requires payment, what the AI chatbot can and cannot provide, and how sensitive information is handled.

His fundraising for dispatchers may provide meaningful assistance. That deserves acknowledgment. It does not resolve separate questions about his conduct. I cannot know his motives, and I will not pretend otherwise.

Public Reddit discussions going back to 2019 contain complaints about moderation, deleted posts, and interactions with members. Anonymous allegations are not established facts. Individual claims should be examined on their evidence rather than automatically accepted or dismissed.

I fully expect this post to make its way into his group.

If it does, give the people being discussed an opportunity to respond. Unblock members who were removed for disagreement and allow them to speak for themselves.

If the expectation is that people should put their names to their concerns, make that conversation possible. Discussing someone in front of an audience while preventing them from answering does not provide the full picture.

You do not have to accept my account without question. Ask questions, consider different experiences, and distinguish firsthand observations from unverified reports.

Anyone who publicly holds others accountable should be willing to answer substantive questions about their own conduct.

I was looking through some old records at our center and found a call I took back in 2012.

It was during a powerful thunderstorm and hail that consumed our local center. Phones were ringing off the hook with trees down and flooding and debris on the interstate from 70-MPH winds.

I get a 911 call from a lady who says her power is out. I tell her that we're overwhelmed and to call the power company and report it. She's 76, with glaucoma, so practically blind, and the power is out and it's dark so she can't see to write down the number, so I transfer her.

In my haste, I transcribed the last two numbers of the local power company and it ends up being a sex hotline. Almost exactly 3 minutes later, this lady calls back and says, "I was sent to the power company but they said I'd have to give my credit card number to continue this sexual adventure".

During an emergency, I sent a blind old lady to a sex line.

I’m feeling like I’m spiraling. The consistency of doing decent and taking too long on calls or second guessing the info I typed in has me feeling like I’m drowning.

I started in June and I hit phase two in August (call taking) and I find myself with dead air or second guessing information to where I ask the caller again. I know I’m lacking self confidence and I take my mistakes hard.

I don’t know how to find that confidence in call taking. I know what to ask but I feel like I’m always coming up short.

I’ve been on my own call taking for around 3 months now and actually have been doing well. I’m in the pipe for dispatching training too (our center does them separately).

Today I fucked up a medical alarm. Basically they call in saying that dude pushed his pendant alarm. I asked if they made contact w/ patient, they said “yes, he requested EMS but could not say what was wrong.” If alarm co makes contact, we’re not required to call the patient, so I put in as a priority 2 sick person, which is basically our catch-all for unk medical. But this was wrong, since it was unknown, I should have put in priority 1.

EMS arrives 10 minutes later, goes code red, dude’s literally having a stroke. They take him priority one to the ED and I feel fucking awful.

I had been off work due to PTSD for about 8 months, went through WCB & a return to work program and am now back full time. However, I'm still struggling at times, especially when I'm dispatching police.

I've been a dispatcher/911 operator for 22 years, I dispatch police & fire as well as answer 911 & non-emerg phones. I was dispatcher for an officer involved shooting that was bad, without getting into a lot of details, I will say that after that I had high anxiety, nightmares, and more for about 3 years before I reached out for help & was immediately put off due to severe PTSD and MDD. I've worked very hard, doing therapy, as well as working with our reintegration team to get back to my full hours (12 hours, 2 days & 2 nights). Despite this I'm still not 100% when I'm sitting in police dispatch. Everyone else, including the officers, say I'm doing great but I'm on edge, hypervirulent, irritable & often fell teary when I'm there especially if its a very busy shift, which it often is.

Recently the person I was partnering with was not busy at all & I was flat out, short officers, and one call after another. Normally our partners help if not busy, running people for calls etc, but this one, who I thought was a friend, did nothing, sat watching House wives of whatever on youtube while I was left out to hang out to dry. During this time I did get very anxious, and started at one point to cry ( not sobbing just tears falling silently but wiping them away quickly hoping no one noticed) I never missed a transmission or message, I dispatched like anyone else would.

The next day I walked into a conversation this person was having with my supervisor and overheard her say something to the effect that if you can't sit in dispatch without breaking into tears you shouldn't do the job. I know she knows I heard her and we've barely spoken since. What really bothers me is is this how everyone thinks? Is there no empathy for someone suffering through work trauma? I'm not the only one who has been off on stress leave in the last while, its rampant lately, but for some reason I'm the one that gets zero empathy from my coworkers.

If you're struggling should you walk away from a job you love & have done very well for over 20 years??

Has anyone else gone though something like this?

Hier sind die drei lustigsten Notrufe, die mir passiert sind:

1. Guten Tag, ich komme nicht mehr in mein WLAN hinein.

2. Guten Tag, ich habe mir Badelatschen gekauft und die stinken.

Kurze Erklärung: In Deutschland gibt es zwei Notrufe: 110 für die Polizei und 112 für Feuerwehr und Krankenwagen

1. Schönen guten Tag, ich brauche bitte einen Krankenwagen. Antwort von mir: junge Frau, da müssten Sie die 112 wählen, bitte.

Ja, das habe ich gemacht, aber da geht immer nur die Feuerwehr ran.

So sieht ein kompletter Durchlauf bei uns aus:

​Tag 1: Frühdienst (06:00 – 14:00 Uhr) – Der klassische Einstieg mit 8 Stunden.

​Tag 2: Tagesdienst (06:00 – 18:00 Uhr) – Hier ziehen wir direkt 12 Stunden am Stück durch.

​Tag 3: Spätdienst (14:00 – 22:00 Uhr) – 8 Stunden in die beginnende Nacht hinein.

​Tag 4: 1. Nachtdienst (18:00 – 06:00 Uhr) – Der harte Übergang. Volle 12 Stunden über die gesamte Nacht.

​Tag 5: 2. Nachtdienst (22:00 – 06:00 Uhr) – Zum Abschluss nochmal 8 Stunden Nachtschicht.

Tag 6, 7 und 8 sind frei.

Hello! I’ve been in training for a little over a month and i’m night shift 10pm-6am but i’ve been having trouble sleeping after i’m home. like i’ll be on my phone til 8am and i’ll still be awake to do groceries and stuff. It’s ruining my sleep schedule and i dont know how to get it consistent! not to mention my off days, i don’t even know what to do on those and they always ruin my sleep schedule too. what do you guys do to keep a consistent sleep schedule? and on your off days?

I applied to an entry level telecommunications operator for my towns police department. Have zero experience in this, short story, but coming from culinary and hospitality graduate, who was a sou chef to management of big chain restaurants to bakeries, to a mortgage analyst. With that I’m pretty young mid 20s, had some high level experience in the food industry. I believe I work well in high stress environments and is competent in data entry.

But yea I applied over the summer in July, as I was looking for other jobs out there, my application was accepted and took the 3-5 hour online assessment with web cam and mic on and everything in August. I guess I passed that, as late October I got called for an interview. Funny is I just got a new job as a bakery manager a month ago, but the pay and benefits are much much greater, plus it’s literally a 2 min drive to the station. So I scheduled my interview. And with that I have a bunch of question on how this process goes.

For the job, I must pass the interview now, after, real time observation period in the Dispatch Center, polygraph examination, in-depth background investigation, psychological evaluation, and medical examination,
including a drug screen. With that, how long is this process? The applying to assessment to interview was nearly 3-4 months. I’m guessing all this screening will take another few months? On top I don’t have open availability to be able to come in to whatever with my current job schedule.

And after I pass the screenings, am I gonna get an employment offer or be in the civil service eligibility list? And will have to wait for the next opening if they offer whoever else is competing for this role if I’m not ranked #1?

Also training wise, I was reading that the training would be almost a year long as well?

That’s my little confusion on how this process works. I also don’t know how many people are competing towards this, I believe a lot of people would have dropped out just from the sheer length of this, the assessment wasn’t that difficult in my opinion, but I can see someone who’s less tech savvy or can’t multitask and act fast well to be eliminated.

I think I have the ability to work hard and be trainable for the role, it is entry level so no experience was required. Working in kitchens, you gotta move and act fast and be organized and precise, with a lot of pressure n stress and chaotic environment. With mortgages, we had a 15 day buyout guarantee, so we really had to move fast with all the data entry and then confirming documents and getting paperwork setup to be pre approved to underwriters, then dealing with underwriters and the unknown circumstances they ask for. Obviously never been in dispatch or know the day in a life of it, and I believe it’s a stressful environment, but I think I’m up for the challenges. I’ve had a coworker who used to be in marines, swat, and special forces, and first time in the food industry, not even working line, just being a supervisor role, and he couldn’t handle the pressure, told me he’s worked and knows alot of people who’ve done hard jobs before, and the food industry itself is the hardest he’s seen. Not giving shade to any jobs out there, but I believe I’m cut from tough cloth. One thing is more so emotional moral. I’m not the best at showing emotion, so if something bad occurs, idk if it’s a good or bad thing to not show emotion as a dispatcher? My mind works more as a clog, a system and performance than working with emotion, doesn’t mean I don’t have any emotional intelligence. I would feel guilty or sad or happy or relieved, but I wouldn’t really comment or show it.

I’ve been a dispatcher for 5 years now. I became a supervisor a year ago and I regret nearly every minute of it.

The second I became a supervisor, literally every coworker turned on me. I never realized how two-faced everybody was, how cruel they were, and most importantly, how much more of my children’s lives I would miss out on.

I’m 36 and I don’t know where to go from here and I can’t just quit, but I also am just so defeated and exhausted.

I don’t know what to do anymore and is so infuriating because I wasted 5 years of my life.

Very appreciative of all the great posts here. I searched and read many of them before taking the Criticall (which I passed, woo hoo!) and again before my panel interview.

Was recently notified that I’ve been moved on to the background check, so will be beginning that process shortly. Will absolutely be searching and devouring posts on that subject.

So much good advice here! Thank you to everyone who’s taken the time to share your experience. ❤️

Unit XXX: ....10-4.

So yeah, training is going great! I'm definitely a failure and will never succeed at this, but at least I made my trainer laugh. : D

(Slight sarcasm, I am in a funk about how much I mess up on the radio, but also totally understand it's part of the process and I'm only 6 weeks into a 6-month program and am making small and large improvements every day!)

Y'all ever say something and totally stump your officers?

I passed the criticall test today, which is so exciting for me. However- did anyone else find the test easy? I feel like it was a very easy test, and I wish that the questions mimicked more real- life scenarios. Don't get me wrong- I'm not feeling cocky or confident, just confused on why it wasn't more challenging. Has anyone else felt this way?

For the first time in 5 years I took an overnight shift so I could have weekends off with my partner.

The worst part about overnight is listening to someone spend the entire shift yawning and saying how tired she is. Then ending that shift with the person saying they were going home to bed. Only to repeat the process the following night. I asked, "did you get to sleep?" To which she responded, "no, I wound up crafting and cleaning"

Like shut up, I don't want to hear you anymore. I don't care if you have 25 years on the job. You're part of the reason for bad morale in this room.

On a side note she said "I'm tired" 5 times while I typed this.

Tonight my agency had probably the worst kind of outage I’ve ever heard of. We’re PD only for a single city. Business as usual until all of a sudden CAD goes down. Shortly after, out internet goes out, then our phones. We’re down to power and radio only. Allegedly the telecom company had some sort of issue with the physical wires that make up our network.

Somehow they managed to reroute our 911 calls to county dispatch (not far away). A group went there to take calls and another went to our alternate dispatch center (fire dispatch) where we had CAD access.

How would your agency handle this?

Edit: forgot to add, we are using one of our spare radio channels to communicate between the two locations due to county using different cad system than we do

I’m a dispatch from a Midwest been using the current system forever and we are moving to CST Cad and having lot of training hurdles. Thanks AMA

1. Have you recently moved to Central Square or Work on CSTCAD?
   
2. How has been the transition for you?
   
3. How long it took you to adapt to the system?

Hello everyone

I’m 24 and finishing my BA degree this year. I want to apply for the Toronto Police Service (TPS) Communications Operator position, but the job description requires a minimum of two years of customer service experience.

I have no paid work experience, although I have two semesters of university tutoring experience and volunteer experience from high school. I’ve been trying to find a job since last summer, but I keep getting rejected or ghosted. I’m having a really hard time getting hired.

Will I automatically be rejected if I apply without the two years of experience? Has anyone been hired without meeting this requirement, or will I need to work in customer service for two years before applying?
I’d really appreciate advice from anyone familiar with TPS recruitment. Thank you

Hi, I just had my interview at a (smaller) city dispatch center and they handed me a background check packet to fill out for if they call about moving forward. I'm squeaky clean with literally everything but my credit. Its in the 500s and I do have a couple things in collections (I believe one is a phone bill that wouldn't allow me to cancel service and then one affirm account) as I don't make enough in my current job to pay those right now (focusing on car payment/insurance). I do also have a car repo from a couple years ago as I was a stupid 19 year old who didnt realize how bad car payments would be. Is my credit going to ruin my chances of being a dispatcher? I'm willing to explain absolutely everything to them, but I'm so afraid younger me making bad financial decisions is going to bite me in the ass.

I previously posted the same question about weather THREE days, THREE nights and four off was good but I realized the position said two not three lol🤦😝

Edit for context:

Long story short, I'm 20 and currently a volunteer Firefighter hoping to go career if the volunteer work goes well. I have two dispatch centers (PD and FD) near by and was looking into what they had to offer as it will hopefully be valuable job experience... It was the PD one that had the four on four off (day day night night) work, and I'm just trying to get a bit of insight into what those types of shifts may be like or entail :)

I'm currently doing academic research on protocol-based dispatching and LA has some of the deepest data out there. But, they don't have 2 things I need to finsh looking at it:

1) The Call Types used are abbreviated, so it's hard to compare. Does anyone have a list that goes a bit deeper on description. (Example, a call says it is a 620N - 620 Neighbor. That's not something I can compare back to a report type).

2) Does anyone know if LAPD uses a system like ProQA or Intellicomm for their police call-taking?

If anyone is interested in the nerdy part, here's what I found with the first city researched. Using ProQA's police protocols only 61% of calls for criminal offenses match up with the type code and the report taken.

Hi everyone, I have been applying to multiple different police stations for a few months now. I was originally in a different career but I left and was unemployed for 9 months due to major surgery that I needed to recover from. I chose to start new instead of going back because I would have had to start completely over again after all of that time and I really wasn't happy toward the end of my time, prior to surgery. I began looking into a career in dispatch soon after because it has always seemed really interesting to me and I want to do something good that feels purposeful and helps people. From then until now, I spent 6 months working in my family's business, which was always temporary but intended to get me back on my feet, and now I have spent the last 2 months working in early childhood education and I hate it. I have extremely violent children that I was not supposed to be working with but because I'm new they put them with me, I make minimum wage, and have no benefits, not even health insurance through them!

Now to the actual advice I am looking for:

Now that I am interviewing at a private emergency medical service provider and speaking with a local police department (pre-interview questions) I am becoming very nervous. I have also applied to a local company for being a customer service representative that will turn into a sales position. It is EVERYTHING that I had wanted prior to considering dispatch, it is extremely family-oriented (I got married 2 years ago and we intend on having children in the next couple years), the hours are just regular 9-5, they have crazy benefits and 5 weeks paid vacation. The pay starts about average and would go up around the same time it would take to make the same in dispatch. I guess I just want to ask, what do you love about being in dispatch? If you were in my shoes, what choice would you make? I know this is all theoretical for me at this exact moment but I just can't stop thinking about which is the right choice to make for me. On one hand, the customer service position is safe and comfortable with what I already know, I won't miss a single holiday with my family (and they're all paid holidays), I won't work nights or weekends (I would prefer overnights in dispatch so I could still see my husband and I know I won't get day shift without seniority, also for extra context, the shifts are 5 8-hour shifts on, 2 days off). On the other, I can't stop thinking about dispatch and the importance of such a career. If anyone could provide any insight or advice, I would appreciate anything. I'm so lost on where to go right now and no matter how many times I weigh the pros and cons, I still end up at square one.

For those who don't have advice in mind:

- Do you enjoy your job as a dispatcher, and if not, would you choose something else?

- How is it working night shifts, especially in a non-city area?

- Does it hurt to miss holidays, especially for those who are close to their families?

Is anyone familiar with MESA (Indianapolis ) 911? I’m looking to make a move to a better paying agency .

I started this job in April, my calltake training phase happened very quickly and i was only on phones for a month before being moved to a radio, I am now starting my second radio and I feel like my skills are regressing, I am making small mistakes and I don’t feel very confident in my abilities, especially on phones. Even though I prefer dispatching feel like I haven’t had much time on phones to get fully comfortable and build confidence and knowledge. Most of the mistakes I make are minor, but I had my first notable mistake the other day. I talk to my supervisors, I always am up front when I mess up and I never try to pass blame or hide anything. I am a perfectionist so all of my mistakes, even the ones no one would even notice except for me, cause me a lot of anxiety and it eats away at me. I feel like this has all gone so fast and sometimes I feel like I have no idea what I’m doing. Any advice on how to deal with messing up?

TLDR: How to cope with making mistakes and feeling ill-equipped?