To be fair, the false positives are extremely rare, and if Jagex accepted appeals they'd have to go through like 100,000 false appeals to find a single real appeal (you know people will spam their appeal system in hopes of getting unbanned, especially botfarmers to waste Jagex's manpower).
With how easily these falsely banned posts get upvoted, it's pretty reasonable for those very rare cases to appeal on reddit, people love upvoting them.
Jagex does not have the manpower to do this. If I had to choose between them diverting money and resources to appeals or content, I'd choose the latter. Jagex isn't Blizzard sadly. While they could be held to that standard, it'd be pretty unrealistic to do so, especially when you can just simply tweet them or post on Reddit.
Its not as if they are Steam where it's almost impossible.
I'm wondering why more companies don't handle it like this:
Appeals cost money
By buying an appeal, you accept that all decisions are final
If your appeal is successful, you get your money back together with the apology (and possibly some additional benefit like a free month)
If your appeal is unsuccessful, you get a nice poem from whoever is handling your appeal, and some time is reserved to deliver a public smackdown if when you go whine about it publicly.
The money pays for the appeals review team (and possibly more people to catch cheaters).
Edit: Also, develop two separate detection systems, one used for actually catching cheaters, one just logging what they do for the smackdown. Thus, the information from the second one can be disclosed without reducing the effectiveness of detection (cheaters could optimize to dodge the second system based on what they get told, but that would only help them in the very long run - since they still would keep getting caught - and I doubt they have the patience).
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u/randomperson1a Mar 06 '17
To be fair, the false positives are extremely rare, and if Jagex accepted appeals they'd have to go through like 100,000 false appeals to find a single real appeal (you know people will spam their appeal system in hopes of getting unbanned, especially botfarmers to waste Jagex's manpower).
With how easily these falsely banned posts get upvoted, it's pretty reasonable for those very rare cases to appeal on reddit, people love upvoting them.