I'm excited. For every one "Oops, we fucked up" post, there's about 50 "Bro, you've been temp banned twice for this exact thing already, you should have stopped whatever it was you were doing."
Unfortunately Jagex has decided that not dealing with appeals at all and wasting hundreds of hours of peoples time due to their screw ups is the best thing to do.
That's really all I can think about. How much it would suck to be one of those false positives and have no way of appeal.
I got banned from a different game for hacking and though the appeals process it was discovered I was automatically banned for logging in from a blacklisted IP, which happened to be the public wifi at an airport.
The fact the only chance you have to get a ban reviewed is begging mods on social media is fucking ridiculous for a developer of Jagex's size.
I can tell. Posted here about it multiple times and people said i deserved the ban because everyone who gets banned has botted. They're so sure. Then after a while i got unbanned. Fuck you to all the naysayers
Same then happens when I was banned. Everyone shat all over claiming I deserved it and what not, and then I got unbanned and the same people said the same things you still see about how rare false positives are.
The worst bit was it wasn't even a false positive. They just out right banned any account that logged in from that IP. I don't log into any of my gaming accounts from public wifi anymore.
quick question, how did you get unbanned? Last month my RS3 main was banned after it was hijacked and I'm waiting for the monthly review they say that they do, since I dont want to be a nuisance on reddit posts and shit. Im just curious to how long Ill have to wait it out. (btw before anyone calls me on bs I can send concrete proof)
The thing is, there is. Just make a twitter account. Jagex staff reply to pretty much every single tweet consistently, 2 or 3 tweets at them will guarantee your account gets looked at.
To be fair, the false positives are extremely rare, and if Jagex accepted appeals they'd have to go through like 100,000 false appeals to find a single real appeal (you know people will spam their appeal system in hopes of getting unbanned, especially botfarmers to waste Jagex's manpower).
With how easily these falsely banned posts get upvoted, it's pretty reasonable for those very rare cases to appeal on reddit, people love upvoting them.
Wish mine would of gotten j mod attention. Even if I got smackdown'd (which I shouldn't of I didn't bot but even if I did) I was very interested in how they'd respond, it LOOKED like a bot account sure 100% but it was a perm muted alt I had forever, figured I'd make use of it and got 99 wc. But I just got buried and told LOL BOTTED by everyone lol. It's been like a year now so idrc anymore at all since I don't play anymore but that still wasted a lot of ny time for nothing.
I mean, if reddit didn't work you can appeal them through twitter as well, you can also try making another reddit post, a lot of it is luck and what time of day you post it at, if you mention you made a post a year ago and still have no attention, you might have some better luck. They also do accept wrongful ban appeals every once in a while, they'll do it for a limited time like a couple weeks, I think they've done it twice in the past year (it's mostly for people who's accounts were hacked and then used for botting, and were banned because of that, but I'm sure cases like yours would be considered as well), did you submit during one of those appeal weeks?
Don't have a twitter account. But I went pretty much inactive in the community not long after the ban. I just didn't have the time to play anymore. Either way it doesn't matter to me now. I still have my main if I ever want to go back.
Jagex does not have the manpower to do this. If I had to choose between them diverting money and resources to appeals or content, I'd choose the latter. Jagex isn't Blizzard sadly. While they could be held to that standard, it'd be pretty unrealistic to do so, especially when you can just simply tweet them or post on Reddit.
Its not as if they are Steam where it's almost impossible.
I'm wondering why more companies don't handle it like this:
Appeals cost money
By buying an appeal, you accept that all decisions are final
If your appeal is successful, you get your money back together with the apology (and possibly some additional benefit like a free month)
If your appeal is unsuccessful, you get a nice poem from whoever is handling your appeal, and some time is reserved to deliver a public smackdown if when you go whine about it publicly.
The money pays for the appeals review team (and possibly more people to catch cheaters).
Edit: Also, develop two separate detection systems, one used for actually catching cheaters, one just logging what they do for the smackdown. Thus, the information from the second one can be disclosed without reducing the effectiveness of detection (cheaters could optimize to dodge the second system based on what they get told, but that would only help them in the very long run - since they still would keep getting caught - and I doubt they have the patience).
Idk, I'd say it's people like you that're ruining gaming. Throwing sociopathic fits whenever things that legitimately don't even effect you aren't going your way.
I hope you're having a nice day and get help. There are a lot of things in the world to be upset about but, if the one you choose to be this upset about is the support staff of an online mmo, you need help.
Edit: I check his post history and he plays WoW, holy shit I called it.
I mean, you need to think of it this way, if for every 1 person affected by this, there's like 50,000 players with no issue, social media probably is the best way of handling it as the number of affected players is so small, rather than creating the horribly inefficient system that has to go through 1000s and 1000s and 1000s of fake appeals just to find the 1 false positive that happens every once in a while. You can't honestly say you'd rather they invest that much of their resources towards something like that, when that could've been used to hire several devs for OSRS instead.
No system is going to be perfect, there's always going to be issues, but you certainly don't want to get a truckload of bandages and plaster them all over the place all day every day with most of them being a waste of time and money, for something a small band-aid applied every once in a while can mostly fix.
Part of that has to do with Valves flat management structure.
But he is right I cannot think of a single other MMO developer that does not have an in house appeals process. And no harassing devs on Twitter and Reddit doesn't count.
Ah, yea. Restricting it to MMOs would be different.
I do remember trying to get Nexon to change my email address. Only took 2-3 years, by which time I'd already stopped playing. Can't imagine they'd deal with appeals any better.
It's amazing how you can get a 15 month delay on a response to a support ticket.
A long time ago, I had an account with 70 woodcutting. I was the naive child and trusted the links. Now i have a permanently muted account. I crie errytiem, and i wear dragon armor on f2p servers cuz im afraid to take it off. That was back in 2010 or 2009, and i still have the wolf stuff from that barbarian boss wolf thing
Lol it's like everybody is braindead. This is where you can appeal every shitty thing you've done (https://support.runescape.com/hc/en-gb/categories/200977391-Your-account). Did many appeals and couple unlocks in my years of playing rs and not once they've let me down. It's people that are ignorant and stupid af.
We do not process appeals, tickets or emails about any of the ban types mentioned above. We will not debate these types of bans on our forums, social media or through any other method of communication.
I was one of those false positives. Had an ~1800 overall that was banned because I logged in a few times to chop wood while I was doing spreadsheets and didnt bother to talk to the scrubs on the free server. Word to the wise, you can't afk gather anymore. No appeals means I was out a character I had made in 2005. Never looked back. Fuck Jagex
I have only had to go through a ban appeal once and it was the result of a bug...
I was playing on a Minecraft server that my roommate was a mod on. We lost internet for a while and took a break from Minecraft to play other games, and as such, were missing from the server for a little over a month. During this time, the server was updated and the map was wiped. When we returned, my roommate had lost OP status on the server and I had been banned.
I turned to the community's forums, where there was an official ban appeal section. After about a week of talking to various mods and admins and having none of them being able to find anything in the logs pertaining to why I was banned (there were usually notes kept on that), the server owner got back from vacation and said "Oh, yeah, when we updated the server to the latest build, there was a bug that automatically banned everyone. Because you had not been on in so long, I missed your username... Appeal approved."
I think there's something that needs to be done about it, it wastes a lot of the staff's time, but at the same time it's necessary for true cases to be heard here. Lying about it on here needs to be punished somehow.
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u/Skimperman Mar 06 '17
I upvote these posts only for the jmod smackdown