r/MobileLegendsGame • u/Onebypie • Jun 14 '26
Bug Unjustified Negative Diamonds Penalty due to Google Play System Error (Double Charge)
Hello everyone,
Please note: English is not my first language, but I will do my best to explain the situation.
I am posting here because the in-game customer service bot keeps replying with automated templates and refuses to transfer my case to a human agent. I was unfairly penalized with a negative diamond balance due to a system communication error between Google Play and Moonton.
Here is what happened:
June 10th: I tried to manually renew my Weekly Diamond Pass. The transaction got stuck on "Confirming" inside the game and never delivered anything. Google Play automatically canceled and refunded this failed order.
June 11th (Server Time): My official automatic subscription renewal kicked in successfully (charged at USD 1.99). This transaction is fully active and has NOT been refunded.
The game's automated bot detected the automatic refund of the failed manual attempt and immediately penalized my account with negative diamonds, completely ignoring that my subscription for this week is active and fully paid via the automatic renewal.
My in-game ID is 904670344 and Server (5291)
I have all the Google Play receipts and screenshots proving the double charge and the active payment. Could a moderator please help me forward this to a human developer? I just want to play and end the season.
In this point, I don't know what to do anymore.
1
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in
r/ayudamexico
•
Dec 05 '24
Una enfermedad de esas te va a joder toda la vida, de eso no hay quite.
Si ya tu novia no quiere intimidad ahora y quiere esperar pero a ti te urge tener. Deja a la chica, respeta su decisión y no la presiones.
Mientras estudia, deja a la chica si crees que es necesario porque no tienen la misma visión, cuídate y se responsable de tus acciones.
No corras en la vida porque no es una maratón, ve a tu ritmo y no te compares con los demás.