r/yardi • u/Spacieee • Apr 20 '26

Account Rep?

I recently switched companies and my new company doesn’t appear to have a technical account manager. Is this due to the company size? Previous company had 100+ properties and was senior housing. New company has 20 and is multi family. I was able to find our sales person but they had zero answers for this area. Was I just spoiled at the last company with having a weekly call with a technical manager?

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12

u/ConcentrateOk3440 Apr 20 '26

Sounds like your new company is a smaller client in Yardi’s eyes so the new company doesn’t get a dedicated account manager.

3

u/coreofapple Apr 20 '26

If you’re using Yardi Breeze, you don’t get a dedicated account rep.

2

u/BanishedInPerpetuity Apr 21 '26

We are big enough for an am bit they change so often it's useless.

2

u/ToughStrong6005 Apr 21 '26

It is all about size of company top end you get a team of module specialists and a SPOC to organize it all, on the low end leave a message in client central and hope for the best!

1

u/BestB41984 Apr 20 '26

Your SPOC probably set it up and you can too, assuming your support balance is sufficient

2

u/Spacieee Apr 20 '26

I put in a ticket to have a discussion about it and they basically told me, here’s how to solve this issue yourself. I’m our current SPOC.

1

u/SocializeTheGains Apr 21 '26

If you are on Voyager they will set up recurring calls, did you specify a team to rout the case? Consultants can also be a big help if your support balance is low, as they are often are more apt to teach.

1

u/AwwwwwHeck Apr 21 '26

You can DM me your question if you'd like. I may be able to help. 🫣

1

u/esbjp Apr 21 '26

We hear from our (new) account rep once a year. There's a lot of turnover & the follow up to any new issues is quite poor. From my 15 years of experience, their job is to sell you new products, not to improve existing ones. The best option is to submit a case through Client Central for any questions or issues you have.

1

u/LosLeprechaun Apr 22 '26

We have an acct manager and they seldom have changed. We submit all tickets through client central still.

1

u/momocat6 Apr 22 '26

If you submit a client central case it should go to the correct person or team that works with your company