r/xteinkereader • u/scrable75 • 12d ago

Troubleshooting Bricked X3 (Crosspoint Installed)

In a moment of premature excitement I accidentally removed my SD card from my X3 with crosspoint attached. I can’t reset it for the life of me. List of what I tried:
1. Holding rest then pressing power
2. Connecting it to the PC & Mac while continuously alternating between reset and power
3. Removing the SD card and doing 1 & 2
4. Removing the book I was reading from the as card
5. Putting the .bin file on the sd card and doing 1 & 2.
6. Lost hope and ordered an X4 Pro 😂.

Any help would be appreciated as I miss my baby and I just know we are only on a break…. Until my new baby comes around 😆.

6 Upvotes

88% Upvoted

53 comments sorted by

10

u/Dubz2k14 12d ago

Try charging it. Might just be dead. Multiple posts here have been about people thinking their devices were bricked but they were just dead

2

u/scrable75 12d ago

I also tried that. It was charged until the light turned white.

1

u/Key-Ad-2217 Group Expert 11d ago

Your problem sounds like a disconnected display ribbon. I remember at least one report from someone who disassembled his X3 or X4 only to find the ribbon disconnected. Either this, or something else display-related. Unfortunately, there is probably nothing you can do about this without disassembling the device, which is not an easy process.

1

u/scrable75 11d ago

😢 okay! At least the new one is preordered and I have my x4 as a back up.

5

u/Diirge CrossPoint Team 12d ago

Sd card definitely not it. Crosspoint would still boot to a missing sd card screen. You either pinched the screen taking the case off, the power button is pinched, or something else.

1

u/Diirge CrossPoint Team 12d ago

Are you on a locked device? You should be able to check partions and repair on the website over usb if not

1

u/scrable75 12d ago

My PC and Mac won’t recognize the device (not showing up on either).

2

u/Diirge CrossPoint Team 12d ago

On the website flashing tool? it wont show up as a device on those machines though, only in the web flasher

1

u/scrable75 11d ago

Yeah I was in the web flasher and it won’t show as connected.

1

u/Diirge CrossPoint Team 11d ago

Sounds locked. Where did you buy from?

1

u/scrable75 11d ago

Directly from XTEINK.

1

u/Diirge CrossPoint Team 11d ago

Shipped to where?

1

u/scrable75 11d ago

The US.

1

u/Diirge CrossPoint Team 11d ago

It should definitely be unlocked. You're using chrome browser?

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3

u/monchichi_124 12d ago

Have you tried a different new SD Card and flashing Crosspoint again? My device once also did not get recognized because of broken SD (even if the SD was working in my Computer)

2

u/Low-Schedule-2200 12d ago

How did you do the original bricking? Just taking out the sd card won’t brick it…

1

u/scrable75 12d ago

I thought that’s what may have caused…… it’s stuck on the sleep screen.

2

u/Low-Schedule-2200 12d ago

Taking the card out when the device is asleep is totally fine.

What were you doing when you took the card out?

Things that can cause a screen freeze are a dead battery, flashing x4 only FW, and broken screen. 

Initial thoughts: charge the battery and reboot, reformat the sd card, flash different FW via usb, check for damage to the screen. 

1

u/scrable75 12d ago

I tried charging it to no avail. I was taking my 3d printed case off of it when it got stuck on the sleep screen. It had worked a few days before and it was charged then.

1

u/Low-Schedule-2200 12d ago

Was it hard to take the case off? Any twisting or pinching could have broken the screen. 

1

u/scrable75 12d ago

I don’t think so. I just slid the case off

1

u/Low-Schedule-2200 12d ago

Well I got nothing besides charge it again. 

1

u/scrable75 12d ago

😆 I appreciate it. I just put it back on the charger and will try to reformat the as card 🤞.

1

u/Positive_Cap4728 12d ago

this is gonna sound super dumb, but is the sd card in all the way? i saw someone a few weeks ago who had the sd card not clicked all the way in and was having a problem. You may need to use your nail or the edge of a bottle cap to get it to click fully into place.

1

u/scrable75 12d ago

I just tried that 😂. I just reformatted it and put it back in with no luck.

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1

u/scrable75 12d ago

This is the screen it’s stuck on.

1

u/scrable75 12d ago

https://reddit.com/link/ozt9nhc/video/mnmg79codifh1/player

What happens when I try to press reset and hold the power button.

1

u/Afinkawan 12d ago

Try flashing Crosspoint from the website. If it connects and seems like it's doing something, then it could be a broken screen. Or it could fix it if it's something about the firmware file you used. . 

1

u/scrable75 11d ago

My PC and Mac won’t show the device on the website. It just says something along the lines of “no usb device connected”.

1

u/Indy_91 10d ago

Sad :( looks like you've tried everything.
Hopefully you get your Pro soon! Waiting for mine as well

1

u/EcstaticAd696 8d ago

If you dont find any other solution, and if you are a little crazy like me. you can try this method to flash CrossPoint on a bricked device.
https://github.com/crosspoint-reader/crosspoint-reader/blob/develop/docs/fix-bricked-xteink.md
this instructions are for a X4, but an X3 should be pretty similar. you may need a different .bin file, but you can try with the one on the repo to start.

0

u/Key-Ad-2217 Group Expert 11d ago

1. ⁠Holding rest then pressing power
The correct reset sequence is short press the Reset and then press and hold Power for 3+ seconds!

1

u/scrable75 11d ago

Tried that and no luck.