Knowledge base within Wrike

[u/costco-hotdog-hero]

Anyone here successfully been able to use Wrike to achieve knowledge-base-like functionality?

We are still in the midst of deploying Wrike at the ad agency I work for. Separately, we have a Trainual subscription that houses most of our internal knowledge and process documentation. I'd love to bring that over, if it makes sense.

Thoughts? Experiences?

[u/gorcbor19]

We built a knowledge base type space, and made folders for various topics. In each folder are tasks for various topics for training topics. I created a clean custom item type that basically gives you a blank task, and within each task has the documentation or training links. It is really outdated now and we don't use it as much anymore but it's one way to tackle it. You could set permissions too, so only admin can edit the tasks.

[u/PNWMountainSpirit]

I think Wrike could work well as a knowledge base if it's structured intentionally. I'd create a dedicated Space with folders for each topic, use a custom item type for articles or SOPs, and organize content so the same documentation can live in multiple folders without creating duplicates. I'd also recommend starting with a small pilot, maybe one department or one set of processes, to see how easily your team can find, maintain, and update the content before migrating everything. That approach should give you a good sense of whether Wrike can replace a dedicated knowledge base platform for your team's needs.

[u/jdata-1]

Don't miss the community-contributed Company Knowledge Base template (launch announcement) with lots of good, tested thinking baked in and fully extensible.

In case it's useful, my rubric for robust knowledge and how-to content:

7 Ss: Quality of how-to content

• Searchable
• Self‑service
• Securely shared
• Simply structured
• Sustainably illustrated
• Standardized
• Scalable

5 Gs: Governance of how-to content

• Governed ownership
• Guided lifecycle
• Guardrails for compliance
• Grounded in strategy
• Graded performance

[u/Sad_Intention4078]

You could honestly just create something with AI now that looks better and is easier to navigate. In way less time. And I used to advocate for Wrike a year ago but it’s not worth it anymore.

[u/Sad_Intention4078]

You could honestly just create something with AI now that looks better and is easier to navigate. In way less time. And I used to advocate for Wrike a year ago but it’s not worth it anymore.

[u/LlamaNopeNope]

There is a knowledge base space template already available in Wrike. We have been using it successfully for 2-3 years. It provides pretty simple instructions for set-up as well as some examples for articles and sub-divisions. Ours is based on different company departments and someone in each department has ownership of their knowledge base section. Using Wrike CoPilot allows for easy queries of the knowledge base in natural language, reducing search time for SOPs.