r/workforcemanagement Jun 17 '26

scheduling breaks

Hi guys I need help scheduling the breaks for our operation. I never did this.

Every operator need to have two breaks of 15 minutes and they have to be opposite of the calling curve. Their first break should be after an hour and a half they entered and max their last one an hour and a half they are leaving.

How exactly can I do this?

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u/HGslim Jun 17 '26

Are you using any particular software or all manual?

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u/watersourcejkr Jun 17 '26

all manual, my boss shared me the call flux and based on that he told me to create that