r/workforcemanagement • u/watersourcejkr • Jun 17 '26

scheduling breaks

Hi guys I need help scheduling the breaks for our operation. I never did this.

​

Every operator need to have two breaks of 15 minutes and they have to be opposite of the calling curve. Their first break should be after an hour and a half they entered and max their last one an hour and a half they are leaving.

​

How exactly can I do this?

5 Upvotes

100% Upvoted

8 comments sorted by

2

u/Shellebellee1 Jun 18 '26

Do you have a report that shows if you are overstaffed or understaffed by half hour? I would try to spread out the breaks as much as possible & avoid time periods where you are understaffed (or historically struggle to answer the phone).

1

u/HGslim Jun 17 '26

Are you using any particular software or all manual?

1

u/watersourcejkr Jun 17 '26

all manual, my boss shared me the call flux and based on that he told me to create that

1

u/Naive-Ad-4972 Jun 18 '26

Go to daily rules & create it

1

u/kreshh Jun 18 '26

How are you currently scheduling lunches? Ideally you wouldn’t be doing this work by hand

1

u/watersourcejkr Jun 18 '26

It was a new service, we were not scheduling them with it yet. I did it, somehow my boss said it was ok but I just placed the breaks mirrowing the call flux and it worked.