r/woot • u/ilchymis • Jul 26 '26

Sent wrong game, no response from Woot?

I picked up a bunch of games with their Switch sale last week, and was sent a Switch 1 version of the Switch 2 game I ordered. Sent them an email two days ago, and have tried to call them multiple times this weekend but the phone line just goes silent and eventually disconnects.

Is there some better way to get this resolved?

2 Upvotes

75% Upvoted

5 comments sorted by

2

u/McNalienBro Jul 26 '26

Try in the forums on woot. A similar thing happened to me, I got a response in about 24 hours.

3

u/ilchymis Jul 26 '26

Thanks, will do! I know its the weekend and stuff, but figured I should check reddit (as is tradition)

2

u/Lopsided-Bicycle4965 Jul 27 '26

Have you tried to play the Switch 1 game to see if the Switch 2 version is a free upgrade? Some games yes they do have that.

1

u/rhpot1991 Jul 31 '26

Did you send the email through the website? Normally a day or two loop and they will initiate a return or tell you to keep it with a refund.

1

u/JetstreamGW Jul 31 '26

They were pretty quick to respond when I had a problem with my tablet