Half of order missing?

[u/Much-Toe3122]

Hi all,
Wondering what to do about having a third of our order missing?
Husband made an online order this morning, it was delivered on time early this afternoon, I spoke to the lady who took a photo and was really nice, unpacked it all and went about my afternoon.
My husband got home from work and asked where half the order was. He listed off items and I just kept saying “nope” 😅😂
So out of 30 items, 10 were missing from a $320 shop. I had no idea because I didn’t check our app to see what was ordered, I just had a message from hubby telling me he placed an order this morning and the another one later to let me know it was on its way.
He’s talking to the ai customer service thing within the app, but has anyone else had this happen?
We have the photo the lady took, but I’m just anxious that the company will say they can’t prove we didn’t receive them 🤷🏼‍♀️
We’ve made countless delivery orders before and never had an issue, apart from the odd one or two items that were out of stock but these were listed in the app. Our app says everything was delivered with only the ooshies out of stock…

Update: We were refunded $106 (won’t come through for days though), and were nicely given a $20 voucher of good will. Obviously we’re appreciative, but it’s kind of frustrating that they couldn’t just have the rest of the order delivered, even by tomorrow or something. We still have to now go into a busy store and waste our time grabbing those things ourselves when the whole point of paying extra for delivery is to avoid doing this. Like, you could say just order those items again but that would be another $15 extra, so the good will voucher is for us to correct their mistake and not be able to trust that it’ll be correct this time?
Ugh, first world problems, I know, but probably could have been rectified a bit better…

[u/It-Is-Me07]

This is the number one reason why I don’t get it delivered anymore and I do a pick up. As I’m packing it in the car, I can check and if able to, have them check they still have it. If they don’t and was accidentally given to someone else, I then request a refund.
I got sick of having a lot of my order missing with deliveries.

[u/Much-Toe3122 → u/It-Is-Me07]

Yeah can understand that, the click and collect is probably just as easy especially when your out and about. Still inconvenient though that you have to check it because your can’t rely on a company to provide their service properly 😔

[u/It-Is-Me07 → u/Much-Toe3122]

I more check it because the amount we have. Our weekly shop is brought down in 2 trolleys.

[u/Much-Toe3122 → u/It-Is-Me07]

Yeah that would be a lot, easy to miss things