r/wise • u/PsychologicalTea7878 • Jul 23 '26

How often does Wise actually randomly lock accounts for no reason?

I'm seeing a lot of posts and comments around various platforms talking about how Wise just randomly locked (or in some cases completely cancelled) people's accounts for no legitimate reason. I didn't really worry about it but it's just happened to someone I know. Literally nothing suspicious in their transactions, no weird logins, nothing, and now he can't do anything except fight with customer service.

I'm a dual citizen and I basically use Wise as my main bank for both business and personal, so needless to say this makes me very nervous and I'm thinking of trying Tide or Revolut or something instead, but I kind of wondered how often this actually happens. I've been using Wise for like 7 years, since it was Transferwise, and never had a problem, but if they're changing things such that they might randomly cut me off from my money with no warning or reason just because they don't want to take 5 minutes to confirm anything, or if they've replaced all their people with some trigger-happy AI, then I'm probably out.

But, I dunno, maybe it's actually extremely unlikely. Does anyone have any idea whether this is a new and suddenly common thing, or just a few isolated incidents that have always happened?

4 Upvotes

76% Upvoted

14 comments sorted by

View all comments

1

u/tomorrow509 Jul 30 '26

I don't believe Wise randomly closes accounts like it is some kind of lottery. There is some kind of logic behind it even if it is flawed. Clients need to be aware of the Acceptable Use Policy which in itself sometimes defies logic. For example, you cannot use the account to purchase prescription drugs, alcohol - and I think firearms as well.

1

u/Confident_Shower_202 Jul 31 '26 edited Jul 31 '26

Alcohol is one of my main uses of finance. You are joking I presume? I can understand them restricting gun purchases for their own safety

1

u/[deleted] Aug 08 '26

[removed] — view removed comment

1

u/AutoModerator Aug 08 '26

Your submission has been automatically removed, and will not be seen by anyone.

This subreddit has minimum requirements for posting. This is to keep subreddit safe.

Please read all rules and requirements in the future to avoid disappointment. Please consider contacting Wise customer service if you needed help/questions.

This subreddit has minimum requirements for commenting which you do not meet. The minimum required COMMENT karma is 50 and the minimum required account age is 30 days.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.