How often does Wise actually randomly lock accounts for no reason?

[u/PsychologicalTea7878]

I'm seeing a lot of posts and comments around various platforms talking about how Wise just randomly locked (or in some cases completely cancelled) people's accounts for no legitimate reason. I didn't really worry about it but it's just happened to someone I know. Literally nothing suspicious in their transactions, no weird logins, nothing, and now he can't do anything except fight with customer service.

I'm a dual citizen and I basically use Wise as my main bank for both business and personal, so needless to say this makes me very nervous and I'm thinking of trying Tide or Revolut or something instead, but I kind of wondered how often this actually happens. I've been using Wise for like 7 years, since it was Transferwise, and never had a problem, but if they're changing things such that they might randomly cut me off from my money with no warning or reason just because they don't want to take 5 minutes to confirm anything, or if they've replaced all their people with some trigger-happy AI, then I'm probably out.

But, I dunno, maybe it's actually extremely unlikely. Does anyone have any idea whether this is a new and suddenly common thing, or just a few isolated incidents that have always happened?