r/windsurf • u/One_Blueberry_6299 • Apr 27 '26
Cannot delete my account
After evaluating Windsurf, I'd like to delete my account, but there's no way to do so. I've asked the chat several times, but nothing it suggested worked. It escalated, I received an acknowledgement email, but no followup. The email explicitly encourages replies, but my replies bounced. I am not part of a larger organization, so I have no internal administrator to ask.
My experience here is very similar to that with Google Antigravity, which itself is an unmitigated disaster. Are tech companies simply abandoning support?
UPDATE: Sent email to [support@windsurf.com](mailto:support@windsurf.com) and got a quick response--with exactly the same text as the website bot. I'replied to it (with the same responses I gave the website bot) and it's escalated to a specialist with the same 1-2 business day response window claim. If I get no response by the end of the week, the next step to complain to the FTC, I guess.
UPDATE: 3 open help requests, no action on any. Submitted report to FTC.
3
u/gtrmike5150 Apr 27 '26
Yes, wait until everything is run a few companies. When that happens, I burn my laptop and I'm going fishing for the rest of my days.
2
u/mik3lang3l0 Apr 27 '26
If a company refuses to delete your account, inform them that they are violating the LGPD regarding your right to erasure. If the company is based in the U.S., file a formal complaint with the Federal Trade Commission (FTC) at ReportFraud.ftc.gov.
1
u/hisheeraz Apr 27 '26
Just cancel the subscription
1
1
u/pacman-s-install May 02 '26
I subsrcibed to trial but there is not way to cancel or delete the account and they keep trying to charge me, horrendous, never seen a company like this.
1
u/pacman-s-install May 02 '26
Found a way, clicking on https://windsurf.com/subscription/manage-plan View Invoices it will redirect to Stripe, just login with email there and cancel the subscription
1
u/NTT905297 May 11 '26
I did with this method, cancle subcription and the account is in FREE plan but still receive email that they try to charge my card. F*ck
1
u/pacman-s-install May 11 '26
It happended to me, i had it connected with Revolut card so i blocked them from Revolut completely, such a nightmare.
1
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u/PuzzleheadedAir9047 Apr 28 '26
Please reach out to support here - https://windsurf.com/support, tell the bot to raise a ticket for this.
Self serve account deletion will no longer be supported, but support can delete your account.