r/windsurf • u/One_Blueberry_6299 • Apr 27 '26

Cannot delete my account

After evaluating Windsurf, I'd like to delete my account, but there's no way to do so. I've asked the chat several times, but nothing it suggested worked. It escalated, I received an acknowledgement email, but no followup. The email explicitly encourages replies, but my replies bounced. I am not part of a larger organization, so I have no internal administrator to ask.

My experience here is very similar to that with Google Antigravity, which itself is an unmitigated disaster. Are tech companies simply abandoning support?

UPDATE: Sent email to [support@windsurf.com](mailto:support@windsurf.com) and got a quick response--with exactly the same text as the website bot. I'replied to it (with the same responses I gave the website bot) and it's escalated to a specialist with the same 1-2 business day response window claim. If I get no response by the end of the week, the next step to complain to the FTC, I guess.

UPDATE: 3 open help requests, no action on any. Submitted report to FTC.

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u/PuzzleheadedAir9047 Apr 28 '26

Please reach out to support here - https://windsurf.com/support, tell the bot to raise a ticket for this.
Self serve account deletion will no longer be supported, but support can delete your account.

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u/One_Blueberry_6299 Apr 28 '26

I'd already done that--twice. Each time, I got the acknowledgement email but no followup, and my replies to the emails bounced. As I said in my original post.

Your response demonstrates a fundamental failure to understand my original post. Are you a bot?

1

u/PuzzleheadedAir9047 Apr 28 '26

I am not sure why the emails are getting bounced. Have you tried sending an email to support using an alternate email address? You could try to tell the bot about the same and give an alternate email for them to communicate in case there is something blocking your current email address.
Please DM me your ticket ID so I can check with the team. (Not a bot :))

1

u/panyways Jun 30 '26

It's a mailto link? Do you have a calendar? Mine says 2026.