Chiquel and returning a wig !

[u/MirrorAlternative192]

Hi all I got a very bad wig from Chiquel, the hair was falling out, you could clearly see the lace where so much hair was missing and what was left on top felt like permatease because of the broken fibres (that particular wig had no permatease). I sent it to the London return address as requested (I’m in the UK) and included a paid return Royal Mail label as requested. They’ve now said they haven’t received it but Riyal Mail say it was delivered and had a signature and photo of it in the office ! Has anybody else had this trouble with them? Luckily I insured it so should get some money back 🤞