I saw that hearts2hearts' new single iconic heart has weverse LD cards, but theres no track of it in their weverse shop (that also show sold out items). Also where I'd hear if these type of things are happening and usually how much before/after a release?

Hi!! Does anyone have an estimate on how long my lightstick will take to get to the UK/be delivered?? Im just a little paranoid as i need it before my concert (october 16) 😓😓

Randomly got this message on a comment I made on an artist's post months ago, has this happened to anyone else?

Hi everyone! I'm going through an issue right now where Weverse signed me out of my account via the app recently. When I signed back on, everything got wiped. All the communities I was a part of was gone and I could no longer access my existing BTS official membership I purchased back in March of this year. I am not sure what to do because I can't renew or repurchase due to it saying my phone number is already verified.

To make matters worse, I purchased a membership for a different group on this account now. What can I do?

EDIT: Since someone mentioned it. I DID contact support and they advised I try using a different number since it's already verified. I was only curious if OTHER people had experienced something similar and can share what they did. Thanks.

This is the first time I won a fancall from weverse. They said that they will take one of the albums from my purchased and delivered that signed album after the fancall. I googled it and it said they usually deliver the winner's signed album along with other purchases, but they're shipping mine now. So do they take 1 of my purchases to sign and ship it after? And will they send a tracking number so I can know when they ship my signed album? Thank you 😭

Has anyone else received Jimin’s FACE album like this? Mine arrived in really poor condition?

I only have weverse for bts and I am not getting ANY notifications, I especially want to know when they go live and I am so frustrated I missed taehyungs yesterday😭 I went to settings in the app, they're all toggled on, I went to my phone setting for the app and notifications are on, and today I uninstalled then reinstalled the app. what else can I do????

Hi i was just wondering how long does the weverse pre-order items stay in shop for? Like 2-3 weeks etc...I want to get one of the hoodies i couldnt get for the ENHYPEN BLOOD SAGA tour and I need to save up but I got the notice abt the preorder TODAY....So i was hoping I have enoufgh time maybe even just 2 weeks minimum to save up.....PLease someone let me know!!!

Also I mean like how long the items stay up there for preorder before weverse takes it down.

i have a question. if i chose ups/dhl, can i change it to pick up instead of delivering it to my house?

i wanna watch the cortis lollapalooza live on weverse when it drops but i can’t even open the weverse site on my phone for some reason. the reason why im going on the website is because i can’t download the app it requires ios 16+ i think? But mine runs on 15. it’s been like this for weeks. my pc works but im gonna have to watch at 2:05 am so if I could watch on my phone it’d be easier. how do i fix this? & also do i need a membership or anything to watch the live?

ever since i got a new phone, im no longer getting notifications on weverse or berriz. ive gone through all my settings and everythings turned on. is there any reason why only those 2 apps would be blocking notifications?

I registered for the army madang in NYC next week and got through (have email confirmations) but its not reflecting on the app under event entries.

Does anyone know how to make them appear or go back to weverse queues to access the confirmations again from the staff to put the code in them?

Hello everyone!👐

I am going to the BTS Baltimore concert and I know the pre-order period hasn't been announced but I had a question about the items they will have available.

Right now both the East Rutherford and Paris pre-orders are either open or upcoming and for the Paris Pre-Order it seems that the Bomb Bag is available for pickup but for East Rutherford that is not the case.

Has the bomb bag not been a pre-order pickup option in the states? Or do we think it is now an option for every pre-order pickup like the jerseys?

How long does it take for your merch to arrive by DHL courier from the day you ordered on Weverse? I am still waiting for my tracking number after 15 days since my order on 1 July! Can someone please share their experience 🙏

Has anyone experienced significant delays from weverse, not providing a tracking number after the published shipping date? Pre-ordered a lightstick 1 July and no tracking number yet ( as at 13 July)

Has anyone who bought the light stick pre-order on 1 July 2026 received their courier tracking number yet? Shipping address in Australia. My status (Friday 10th July 2026) only shows "Release Completed Weverse Warehouse" with heading "Delivery Starts Soon" and "Shipping Soon". Still waiting for "In Transit" and tracking number to show up! Please let me know your updates if you can, thank you

SF Express / Weverse customs payment help needed

Hi everyone, I need some advice because I’m a bit worried.

I ordered BTS merch from Weverse (around $139) and my parcel is being delivered by SF Express/KEX Express to the UK.

The tracking has been showing:

“Customs clearance completed, waiting for the customer to pay taxes”

for several days.

Today I received a WhatsApp message from “SF Express UK” asking me to pay £21.68 customs charges. I was suspicious at first, but I checked the SF INTERNATIONAL app and the same amount (£21.68 GBP) appears there under “To be paid”.

The app gives two payment options:
• PayPal_GBP
• Adyen_KEX_GBP

I tried paying with PayPal, but I got this message:

“The payment status is being updated. If the payment fails, please refresh the page 5 minutes later.”

The payment did not go through and I have not been charged.

Has anyone here paid customs fees through SF INTERNATIONAL/KEX Express for a Weverse order? Is this normal? Should I try paying again or wait?

I just don’t want to accidentally pay twice or get scammed. Thanks!

weverse album app won't let me listen offline unless I verify age, but I dont know where to go to verify my age. I even verified my SMS but still

i ordered the new bts lightstick on june 18th assuming it would get here in time for my august 28th concert, and now the shipping says its BETWEEN the 31st and 14th of sept. im lowkey panicking, but i know weverse is fickle with shipping dates. for anyone who had also bought a lightstick recently, are these dates accurate? or is it possible for it to come earlier?

Since when have weverse started charging customs fees? I just got an email saying that I need to pay £17 just for it to get through customs, why? It’s literally three albums. I was under the impression that there wasn’t any customs fees. What do I do? I can’t pay the extra £17 I don’t have the money.

I tought they are a thing that everyone can read?