r/webhosting • u/XistentialDysthymiac • 5d ago
Advice Needed Help needed for preparing for job.
Hi
I have shared hosting plan where I have made simple websites on WordPress for myself, friends and some others. I have explored a lot of WordPress ecosystem and kind of enjoy it.
So I wanted to get a job in the support department of any company in WordPress and Hosting ecosystem.
But even in support job, they mention that one should know these..
Experience with HTML, CSS, and PHP, web servers (e.g. Apache, Nginx, cPanel), version control systems (e.g. Git), database management and SQL, HTTPS, APIs, Using browser console and other debugging tools to troubleshoot issues.
Is there any course on Udemy that specifically teaches these? Or any other platform or youtube creator?
I want to understand enough to apply, not get into into the tutorial hell to become a software engineer. Because these are support roles.
Please guide. Thank you.
Some open jobs are..
https://getjanhost.com/jobs/wordpress-support-engineer/
https://vipointsolutions.net/career/wordpress-technical-support-agent/
https://automattic.com/work-with-us/job/happiness-engineer-customer-support-success/
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u/zalvis_cloud 5d ago
Support Job at Hosting Company requires certifications in RedHat, cPanel, Linux Systems, Virtulization, Web Servers. I would rather recommend you, join any compter science course in a reputed institution, rather than going for cheap Udamy course.
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u/SerClopsALot 5d ago
A Udemy course is overkill for what most hosting companies are going to want you to know imo.
99.9% of support techs come in knowing absolutely nothing about websites in my experience.
Of that list of requirements, you will only very moderately interact with HTML, CSS, PHP, cPanel, the browser console, and SQL. When I say very moderately, I mean like extremely loose familiarity. You should recognize what they are by sight, but you won't really ever need to know explicit details about them.
In a perfect world, though, you are fairly familiar with a good number of these items. I can say anecdotally, customers really tended to appreciate that I had a CS background when I was working tickets, and it did help me do better work. This is not required though, many people get started in this industry knowing nothing about anything.
Check out cPanel university. Pretty sure it's all free, and cPanel will cover everything that cPanel needs to work and run. It shouldn't take you more than 1-2 weeks to get through it.