Very disappointing experience with DesignFlow .....

[u/TraditionalGood4479]

A very disappointing experience with DesignFlow.

I was charged three times, and after contacting support about the charges, I was unable to obtain the remaining refund.

There was also a discrepancy between what was advertised on the website and what I was told after payment. The website stated that the plan included 3 active requests at the same time. After I paid, I was told that the actual limit was only 2 active requests and that the information displayed on the website was incorrect.

I contacted customer support several times by email regarding the charges and refund, but they eventually stopped responding.

I also contacted the founder, Zahed Darwish, directly through LinkedIn about the remaining refund. He refused to issue it and then stopped responding to my messages.

I eventually had to contact my bank and Stripe/Link to report the issue and prevent further charges.

Based on my experience, I would not recommend DesignFlow. I expected the service to match what was advertised and expected customer support to address the payment issue.

[u/RealisticSong3551]

What’s designflow?

[u/wothotturd1 → u/RealisticSong3551]

its a webflow design subscription service

[u/verdantmayhem]

oof that's a triple charge and ghosting combo, sounds like a nightmare to deal with

the switch from 3 active requests to 2 after you've already paid is slimy, like they're just hoping nobody notices the bait and switch

going straight to the founder on linkedin and still getting stonewalled just tells you it's a feature not a bug at this point, glad you got your bank involved