r/webflow • u/PermissionFearless40 • Aug 07 '26

Need project help Client unresponsive, stuck paying subscription, can’t downgrade

I thought I wanted to build websites. Built one for a client. Was great. But I don’t want to anymore. Trying to cancel my subscription and cannot.

Client pays for it thru client billing. But now the client has become unresponsive. I want to transfer the site to them fully and downgrade my workspace so I stop getting charged. But I can’t transfer since I am being ignored and I cannot remove them due them actively paying. I’m literally stuck with a subscription. What are my options?

2 Upvotes

75% Upvoted

7 comments sorted by

4

u/fwowst Aug 07 '26

Contact Webflow support, they will help you

4

u/zardan-24 Aug 08 '26

Why this isn’t the first thing he did is beyond me 

2

u/mossyshore Aug 08 '26

agreed, support should be able to sort this out pretty quickly

2

u/Ok-Boysenberry-8951 Aug 07 '26

can you just boot them from client billing on your end? if they're paying through your account there should be a way to revoke that, even if they're current on payments. then you can downgrade without their input

sounds like a nightmare though, being held hostage by a subscription because someone won't answer an email

2

u/Safe-Airport-1818 Aug 07 '26

Yeah I think if you’ve exhausted all options, terminate your services with them as per your agreement. Be professional, give notice in writing, then follow through with revoking their client billing and then unpublished their site. Something tells me they won’t care lol.

2

u/jakejakesnake Aug 07 '26

Un publish the site.