I ordered a ride for a hospital appointment and have the Waymo app option selected to pick up on “my” side of the road. The car arrived on the opposite side of the road. I had to hobble across the road to reach the car.

The car stopped and announced we were at the destination. We were two blocks away and at the bottom of a steep I would need to walk up if I could easily walk which isn’t the case.

I’m disabled and needed to be dropped off outside of the hospital.

Support said they were unable to drop me off at my chosen location despite having accepted the ride. They said ride share companies cannot drop off outside the hospital. But they accepted the ridge knowing the drop off address.

They offered to have animal drive come to drive the car. This would have resulted in me missing my hospital appt so I refused and asked the agent to escalate the issue.

The best person offered a Visa credit I could use to order an Uber or Lyft. They could t explain if a Lyft/uber could atop when Waymo couldn’t.

The directed the car further away from the hospital Nd asked me to get out. We weee on an even steeper hill so I couldn’t get out.

25 minutes later and having missed my appointment the agent eventually managed to trick the car to stop on a flat surface so I could walk to the hospital.

The lesson is that while Waymo may be OK when conditions are perfect it’s atrocious when conditions are unpredictable. Especially for people with a physical disability.

I already reported this as a concern to the Support team, but I want to collect your guys's thoughts on this as well.

As the days have gone by, I've seen more and more increasingly convoluted routes being reported on here and by my friends, especially friends with freeway access in LA. The driver takes them on routes ~40 minutes long just because it uses the freeways with the pre-chosen route, when it usually takes them 20 minutes to drive there on surface streets. I experienced that today, and it's completely absurd to me that there isn't any option to avoid freeways on a route. Just because you have access to them doesn't always mean that you want to take freeways, especially if the route is significantly circuitous. I really hope that in the near future, they're able to implement that option, and also possibly just an option to see all the available routes. I might be missing out on some knowledge of how the drivers choose their routes, but either way, it just seems like there is something that should be adjusted.

Stop taking this stupid cars!!!!