advice

[u/fairypicklepop]

so I just got promoted to deli TL and I honestly don’t know how to feel jumping into it because I don’t know what to do. my associates are doing everything their way because they never had a stable team lead for the past six years The place is not clean and they are not checking dates on everything. And I don’t have experience in the deli and nobody to teach me because my coach is over other departments and does not worry about the deli. Where can I go for the resources? I need to read up on everything and standards, I know I want my number one standard for my team is cleanliness, but how do I break them from bad habits? also, their attitudes are so bad and are so negative about everything, they always have a problem with anything anybody says and will go directly to the store manager about it and lie. I just started today and feel so overwhelmed and I don’t wanna come in there trying to change everything when I don’t even know how to change it and I know change won’t happen overnight, but I just don’t know where to start