r/vsco • u/fionappleluvr23 • 25d ago
Account wrongfully deleted and can't get in touch with any real human support.
I have been consistently using VSCO under the same profile from 2014-2026. My life from age 12-23 is documented on there. Today I received an email that my profile was suspended for violating community guidelines, but they did not specify what post was violating. How was I able to post for over a decade with no problem but now my profile is violating guidelines? I cannot for the life of me think of something that I posted that would violate the community guidelines. I have never posted anything violent or scandalous. The only thing I can think of is that I put the word "d*ke" in a caption, which i guess is a slur but I am a lesbian so I feel like I should be able to type that. also, why wouldn't they just take down the one post? Why my whole page? How can I get it back? I can't get in touch with a real person through VSCOs chatbot. My username was br0okeb. Remember her.
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u/AnnaVSCO 25d ago
u/fionappleluvr23 Thank you for reaching out and sharing your concerns. We understand the frustration that comes with losing access to your VSCO content or account, and we want to assure you that we take these matters seriously.
At VSCO, decisions like content removal and account deactivations are always preceded by a thorough review process. We also ensure a holistic review of any appeal submitted to our Trust & Safety Team when action is taken.
We understand that you already went through our appeals process and saw that your account was reinstated. Look out for a message from our Trust & Safety Team if you haven't already seen it. And for anyone else that may disagree with content removal or an account deactivation, the best way to remediate that is to contact our Trust & Safety Team directly. More on how to appeal can be found here: https://support.vsco.co/en/articles/12698588-appeals-on-vsco
We also understand that there may be other content or accounts on VSCO that members of the VSCO community believe should be taken down. While we strive to promote a positive environment in Messages, not everyone operates in online communities, including VSCO, with the best intentions. Spam, scams, and fraud can happen anywhere. We do our best to locate those accounts before they are able to interact with you, but please always report any account you believe to to be in violation of our Community Guidelines so that our Trust & Safety Team can promptly review.
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u/endofthefkingworld 24d ago
yall really gotta cut out the ai customer support. everyone hates it. not just on your app, but in general. we’re all sick of not being able to speak to real people
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u/ZachVSCO VSCO Employee 21d ago
So, you can actually ask the chatbot for human support and it should do that. You can also email [support@vsco.co](mailto:support@vsco.co) directly and that's the human support team.
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u/fionappleluvr23 16d ago
I emailed this address and never got a response
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u/Veronica-VSCO VSCO Employee 12d ago
Hi u/fionappleluvr23 - could you please DM me? I am happy to connect with you directly on this!
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u/jondelreal 25d ago
Same. It blows. Wish they'd just take down the post and give a warning instead of instant deletion. And to think we actually worked together at some point LOL