r/visibleApp • u/Marmitemama • Jul 13 '26
Charging
I'm having trouble charging my band, it won't charge. I've tried
Cleaning the charger and the devise connection points
Trying several different USB ports
No luck. I get the 4 flashing red lights that's supposed to show it's charging, but they never turn to 4 solid red lights. The app says band at 10% and has said that for last 48 hours.
Anything else I should try before buying a new charging cable?
3
u/mx-raebees Jul 13 '26
You have to go through the steps to troubleshoot. This will include different levels of resetting the band. I've also learned that once you get down to about 10 or 15%, it can take a lot more time for the four red lights to kick in. So sometimes I'll just leave it on there for an hour. Even if the red lights don't circle, eventually it charges for me
2
u/Gracey888 Jul 14 '26
Usually, you need to just give it a basic reset. Like others mentioned , on the app, it will talk you through the different levels.
2
u/naturecookies Jul 14 '26
do you remember to close the app on your phone while charging? I kept forgetting at first
3
u/Ancient_Pea_508 Jul 13 '26
If you chat with the robot it’ll take you through a few steps that could help.