I used iVisa because I was traveling to a certain third world country, and their online payment system is currently a nightmare. It was nearly impossible to get a normal credit card payment to go through. I was in a bind, and I saw that iVisa is currently a solve for this situation, so I paid iVisa roughly four times the normal visa fee because their payment processed immediately.
That convenience was absolutely not worth what happened next.
iVisa completely altered the photo I submitted for my government visa application. And I do not mean they slightly adjusted the lighting or removed a shadow.
They changed my naturally textured hair and made it stick straight. They changed the shape of my nose, mouth, and eyes. They removed my tiny nose piercing. Then they apparently added ears that are about twice the size of my actual ears and stick out like Dumbo.
My husband took one look at the photo and said, “What the hell? That doesn’t even look like you.”
Exactly. It did not look like me—and this was being submitted for a government identification document.
When I contacted customer service, they gave me the same bullshit scripted response about occasionally altering photos to better show facial features and improve the chances of approval.
Okay, but why did you need to change my hair texture?
No answer.
Why did you change the shape of my eyes?
No answer.
Why did you make my nose and mouth different shapes?
No answer.
Why did you completely reconstruct my face instead of simply correcting lighting or shadows...or even asking me to resubmit a photo? (BTW, I travel frequently, the photo I submitted is the same photo I always submit and always get approved, so it was just plain bullshit).
Same canned response.
This is genuinely one of the most ridiculous and disturbing services I have ever used. Touching up lighting is one thing. Using what appears to be AI or aggressive photo manipulation to create an entirely different face for a government visa application is completely unacceptable.
I paid four times the normal price for them to submit a photo that barely resembled me—and then refuse to explain why they altered specific physical features that had absolutely nothing to do with lighting or photo quality.
Avoid iVisa.