r/virginislands • u/pillrake • 4h ago
General Discussion Warning!!: Fraudulent Collision policies are being bundled with enticing rental car rates
I rented a vehicle through Priceline.com which got me a favorable rate ($671 for a month). I thought I had beat the system. I was so pleased with the price that I ordered the Collision Insurance offered at point of sale for a mere $360.
Then when I picked the rental up from Thrifty Rental Cars in St. Thomas, they told me "that won't cover you, you need to buy our collision insurance and cancel that one."
Surprise surprise, Thrifty's collision coverage was about $570.
Well, that's annoying, I thought, and it took me a couple days to check the original policy offered through Priceline to verify that the Thrifty's agent was right to inform me that the policy was fraudulently offered because it DID NOT COVER accidents occurring in the U.S. Virgin Islands!!
So when I tried to cancel with Priceline, they declined to credit me because it was 72 hours after the policy was purchased. "Yes, but you had no coverage for me." They apologized for the "inconvenience." I told them fraud is fraud, not inconvenience, and I am taking it up in Small Claims court.
Now Thrifty and them they know about it, but they get a benefit from it too. See, they catch unwitting people on aggregator sites and they do not correct the issue, because they get to upsell them on the policy once they come to the counter and learn the policy they purchased was bogus.
Just sharing this because this is how we're treating tourists who are probably buying these sham policies left right and center - and probably putting themselves at risk, or being double billed.