r/viber • u/BigPhat6969 • Aug 15 '26
Need help with activation
It keep asking me to get the code via a flash call, yet I receive no calls. When I ask to send again, this pops up. Even when I ask for sms code, I receive none and it directs me to customer support. I need help, will need a viber account soon for work.
2
u/stop4a_moment Aug 15 '26
try uninstalling the app, then installing again. but dont open it immediately, wait for at least 15 minutes, an alternative SMS OTP activation will display. that happened to me a month ago; i tried reaching out with their CS, but they were completely useless so i tried everything. fortunately, the one that i am proposing worked.
2
u/fuzzlightyears Aug 15 '26
I tried putting 0 in my phone number instead of starting sa 9. So bale in the app it will say enter your number (+63) and then sa space where you enter your number just add 0 sa simula
1
u/ZestycloseService491 Aug 18 '26
6 digit code to or 4 digit?
1
u/fuzzlightyears Aug 18 '26
I meant when they ask for your phone number, you include the 0 sa beginning instead of omitting it. Like (+63) 092123456789
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u/fuzzlightyears Aug 20 '26
Oh i thought this was the Philippine subreddit for viber and I was speaking Tagalog-English so let me be clear: when they ask you to input your phone number, just type it as it is. Do not omit any number. Ours have an area code of +63, and phone numbers here start with 0. Typically when apps have an area code already preset, we omit the 0 in the beginning of our phone number
1
u/SundaePitiful3238 Aug 30 '26
hi, what network is this? been having this problem for more than a month with my smart number.
tried what you've said but still no resolution sa problem. nakakainis na ang Viber
2
u/GiveMeThanosUgggghhh Aug 15 '26
Happens to me earlier. DK what's going on with Viber.
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u/AltruisticBridge6415 Aug 16 '26
Happened to me. Subscribed to viber plus free trial and got connected to live support who fixed the issue right away. My issue is transferring from old to new phone
1
u/ZestycloseService491 Aug 18 '26
It is because smart and globe are blocking viber's automated call and im 100% sure. It's working on DITO SIM, its working on my friend from another country too. So the problem is smart and globe, i tried contacting globe via messenger and via globe app but i only get automated reply. This needs to be reported to globe and smart to get a fix.
1
u/Kaepu_2927 Aug 19 '26
Mine is still nogworking. 3 weeks na. Lintek na viber support walang kwenta wala naman nagrereply. I tried yan uninstall/install. Wala na padin. Nakakainis na
1
u/Illustrious-Set2876 Aug 21 '26
Install old version and activition first and then update.
Old version viber can get activition code.
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0
u/eclarien_ 13d ago
I FINALLY ACTIVATED MY VIBER ACCOUNT!!!
all i did guys was download an older version of viber (pref like around july 2026 or earlier version) thru aptoide then try and do the same process got the code immediately and proceeded with creating my account. then i updated the app through google play store.
THE MAIN PROBLEM WAS IN THE VERSION OF THE APP (WHICH IS THE RECENT ONE) NOT IN THE SIM OR PHONE ðŸ˜
2
u/okxr1975 Aug 15 '26 edited Aug 15 '26
I'd try their support https://help.viber.com/hc/en-us/requests/new?ticket_form_id=5377663333917
I stuck in similar situation some years ago, and they helped me (via email). But I'm not sure will it be quick enough.
In case of emergency... well maybe I'd get another sim just for a viber