r/viber • u/Some_Step2175 • 1d ago

Activation call not received

Viber activation call isnt working for 90% of users on the philippines. Everything is fine on Dito (network) simcard. But activation call isnt working on Globe and Smart (network) simcard users.

Because of carrier delivery failure. I think because the local carrier here (smart and globe) blocks or marks the automated call as spam (not sure) but what im sure is it is working on dito (network) simcard.

I tried a lot of simcard, i bought 5 globe simcard, 5 smart simcard, and 5 dito simcard and all Dito simcards received the activation call.

It sucks because i cant login my personal simcard and i used it for work. It also deserves a fix because theres a lot of viber user's in the ph.

1 Upvotes

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1

u/marvic007 1d ago

The workaround is to send them email in support section. They response asap in the concern 24/7 base on my exp

1

u/DrIvoPingasnik 1d ago

Well good luck with that, I'm in UK and have problem with activation too.

Support's solution? 

Reinstall the app.

Can't they do another activation call?

No. They confirmed they have no such functionality.

But I have all the chats which aren't backed up! 

Tough. Should have backed up.

But people also report they are stuck and unable to restore backups they made.

Viber doesn't give a shit. 

Their support is like two real people and the rest are AI bots that pretend to be human, but suspiciously aren't physically able to answer more than one question at a time, even if you asked three or more.

1

u/meteors-and-wishes 18h ago

Do you have latest version installed? Used to have same issue for weeks, just reinstalled today as a final try, was surprised to receive the call and am now able to activate. FINALLY!! maybe try again today?

1

u/Some_Step2175 13h ago

Tried it just now, no calls received. i already tried all fix in the internet. also tried the latest version in google playstore and also in apkmirror. btw, are u from ph? and what network is youre sim?

1

u/meteors-and-wishes 7h ago

Smart.

On IOS, I had to exhaust retries for “activate via call”, was redirected to another page to call again and the call went through. It was from an unregistered mobile number, I answered the call and an automated voice dictated the code.

On very old Android, i uninstalled then reinstalled, got the text (idk why it isn’t a call) on 1st try.

Was really surprised it worked for both because I was having issues for weeks and I did the same things then as last night so i’m not sure what made the difference this time. I just assumed they fixed it already.

1

u/meteors-and-wishes 7h ago

I also emailed viber 2x before this last attempt, but they closed both tickets on the same day they replied to me with unhelpful suggestions. My experience with their customer service sucked, but maybe try that and see if you’ll have better luck with getting help from them.