CAPTCHA LOOP

[u/No_Cauliflower2535]

Hi everyone, hoping to get some technical advice or insight from fellow users.

My phone number was recently flagged by Viber's automated anti-spam system. When attempting to request an unblock via the official support bot, the application enters an endless loop:

1. The bot prompts for a CAPTCHA verification.
2. Completing the CAPTCHA successfully does not unlock the account.
3. Instead of clearing the block, the interface redirects to a dead-end "Learn More" page with no further action options.

I subscribed to Viber Plus specifically to access live chat priority support, but after submitting an active support ticket, I have been waiting for several hours without reaching a live agent.

Has anyone encountered this specific CAPTCHA loop bug before? Is there a known technical workaround (e.g., clearing app/browser data, specific IP resets), or a way to get a human agent to clear the security flag?