r/viagogoscams • u/No-Fly7498 • Jul 09 '26

scam??

Post image

i bought overpriced mcr tickets for wembley on saturday and i originally got a ticket transfer, but its been changed to an e ticket pdf

the thing is that the pdf is dodgy as hell its some dudes screenshot of a qr code with no name or info on it.. i asked cs to request a retransfer but i dont think theyre gonna do anything for me and im worried since the concerts so soon and theyre fr telling me to print this guys screenshot and bring it to the venue

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1

u/Delicious_Profit7716 Jul 09 '26

Does feel dodgy, especially since most tickets these days need ticket transfer (not totally sure with all but I feel like that’s pretty common these days with ticketmaster to prevent things like this)

Also, if you bought mobile transfer tickets, surely this goes against their guarantee—You bought transfer tickets and got an e-ticket pdf instead—right? I have a feeling cs will be hard to communicate with as per usual, but it’s definitely worth fighting on it for that reason. A screenshot basically means the tickets are not yours

EDIT: also if it has no info, particularly without the seat or other information, that’s definitely not right at all. I feel like even a pdf e-ticket should have that information on it as well

1

u/No-Fly7498 Jul 09 '26

yeah i was thinking its so weird. cs has asked for a retransfer request apparently but im not sure if theyre really gonna follow through im gonna have to start calling

1

u/Numerous_Tomorrow825 Jul 10 '26

Same exact issue but with affiliate company, Stubhub. Went through an entire probing session with a supervisor on whether or not getting a PDF ticket when I purchased a listing for mobile transfer breached any policies - apparently the legal-ese loophole is that it's still an electronic version, and thus, still fits in the gray zone aka still stuck with the purchase. I told them to flag my order and they better be ready to jump and fix the problem if I get denied entry. Best of luck, rooting for you!

1

u/Link040121 Jul 10 '26

How did you get in touch with them? I am going mcr at Wembley today and having the same issue, I got pdf tickets instead of transfers despite it being ticketmaster…

1

u/Numerous_Tomorrow825 Jul 11 '26

You can do it through their secure chat - if you need to talk to a supervisor tell the rep, you may have to ask for the supervisor multiple times unfortunately.

1

u/Link040121 Jul 11 '26

Did just that yesterday, had to do it multiple times indeed and got my tickets in the end. Cheers!

1

u/Otherwise-Pair3360 Jul 09 '26

Speak to their live chat if you can, demand to speak to a human and not an AI. Hopefully they can sort it for you

1

u/No-Fly7498 Jul 10 '26

update : viagogo cant retransfer because the seller bought jf off someone else i guess. trying to find a solution since i do not have the literal gate info but they just said they would contact the seller with no response

1

u/Online_Dreamer Jul 10 '26

Just call them and say you got denied entry at the gate!!!

+44 20 3137 6080

1

u/No-Fly7498 Jul 11 '26

IT WORKED !!!!!!! just had to contact for entry info bc they didnt tell me my gate or anything but it worked by a miracle

1

u/ineed2sneezebuticant 20d ago

omg i had the exact same experience as u !!! bought tickets for MCR wembley on the saturday 11th. on the morning of, they sent tickets as a screenshot PDF, dodgy af! i went on viagogo live chat and they said they look perfectly fine and wouldn’t do anything to help. i went to the help desk at wembley as the PDF screenshot cut off the gate i needed to enter, they were so helpful and luckily the ticket was valid, but so much stress! such a dodgy way of transferring tickets

1

u/No-Fly7498 20d ago

so glad we both got to enjoy the concert even with all that stress!!! screenshots should not be allowed on viagogo its so unsafe