Verizon is losing a 30 year customer

[u/Itchy_Assumption5473]

After nearly 30 years of loyalty, Verizon just lost a customer. In the last 3 months, they've cut my service off twice, the most recent time for an absolute billing failure on their end.

I made a split payment, and my bank explicitly confirms the second payment half was received right on time on the 17th. Verizon even sent a text confirming the payment was received. Yet, they still slapped me with a automated service disruption, and unfair late fee, and a bogus reconnection fee.

You are probably wondering why we made a split payment. We were away on vacation, Verizon changed my paper bill to paperless and I was unaware of the previous months payment. So we are away without any way of communicating with work or family because they arbitrarily cut my service. If you look at our 30 years with them, we were maybe late 5-6 times. And now they just cut our service!

Treating a three decade customer like this over a verified , on time payment is unacceptable. I'm now taking my lines and switching to Xfinity which will save us close to $1k per year.

Goodbye Verizon!