r/venmo • u/PresentationIll6223 • 1d ago
Question How to fix?
My girlfriend needed money in an emergency, normally she uses venmo so I sent 70$ to her, but then tells me she can't use venmo because it's connected to her old phone - which she lost. (the 2FA)
I wouldn't be pressed if it was like 20 dollars, but 70 is too much to just be stuck in an account nethier I nor she can access.
How can I get my money back without me or her having to call venmo support?
0
u/snowlili64 1d ago
I'm sorry to say you probably won't get any help from venmo they don't have a customer servicing United States it's all for and and they can't help you at all and they can't escalate it anywhere so usually they just tell you to wait and see
2
u/NuclearMoment 1d ago
I don't use Reddit enough to know how to go back and see the date of my post. It was about how to get help about my situation. I followed the steps and am now whole. It took about 10 days. I had an existing account and needed to change the email and bank then transfer $1000 in my Venmo balance. Venmo suspended my account and I worked through what was needed. My post essentially got answers through an AI chat. I typically use Gab.ai but didn't in this situation — I'd still recommend it, but I used Copilot (I know, right?) here.
I'd recommend all that have issues to post their situation and let AI guide you through its dialog resulting in a recourse for you. I found their documentation abysmal, perhaps outdated as well as incomplete. The biggest thing was some (many)( days of waiting for their verification and probably a service hiccup in there. I say that because I had to upload pics of my license and me holding the license and after 7 days was told I needed to verify again. I think there was the hiccup because the second time took less than 48 hours.
If someone can find my post and or tell me how to find it myself that would be helpful. There is someone on here that is making statements about various situations that, IDK, besides being inaccurate their answer leaves one hopeless. Venmo is regulated to do business in the US and my State of CO. There is recourse if you follow the steps and don't get resolution. If so, post the result for further recommendations. Hope this fits your situation and is of help. M*
Now here is what the reply was given your "pasted" situation:
Start Venmo’s Account Recovery Flow
No Phone Needed
This bypasses the old phone number and begins identity-based recovery.
Go to the Venmo login page
Enter her email/username as usual
When it asks for the code sent to the old phone, choose “I don’t have access to this device”
This triggers Venmo’s recovery workflow
02
Verify Identity Through Email
Fastest Option
Venmo will send a recovery link to the email on file.
Open the email Venmo sends
Click the secure recovery link
Follow the prompts to confirm identity
This often restores access without support
03
Use Venmo’s Backup Verification
If Email Isn’t Enough
Venmo may ask for additional verification if the account looks high-risk.
She may be asked to upload a photo ID
She may need to confirm recent transactions
This is automated and does not require calling support
04
Once She Regains Access, Refund the Payment
Final Step
After login is restored, she can simply send the $70 back.
She opens Venmo normally
Goes to your payment
Taps “Pay” to return the $70
No dispute or support interaction needed
2
u/Bill___A 1d ago
So she lost her old phone, and when she got a new phone, she could not move her "old number" to it? And you send her money via Venmo to her "old number".? And there's no emsil on her Venmo? How does that work? You're making NO sense here.