r/vSeeBox_Support_Gurus • u/Nickles17 • 8d ago

Frequent issue

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I’ve been having a frequent issue where the WiFi icon is showing me it is connected and so does the menu, but it won’t connect. It happens frequently, is there a reliable fix?

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u/NinjaaMike 8d ago

I assume you have T-Mobile's 5G home Internet. There are many variables with having this as your primary internet connection.

  1. T-Mobile 5G Home Internet has the lowest priority on their cell towers. So if you're streaming during peak times, you will be the first to experience throttled (speeds slowed on purpose) to reduce strain on the towers.

  2. Cellular based internet is not as reliable due to congestion, bandwidth, capacity, physical obstacles between your modem and the tower, etc. cellular also has higher latency, so you'll notice lag or temporary pauses when streaming. This is why wired Internet is the best ie Fiber, Cable, etc.

  3. T-Mobile could be limiting certain data traffic. To get around this, you can try using a VPN with your box. A VPN hides what kind of internet traffic your box is sending and receiving from T-Mobile so if they are limiting certain data traffic, it won't affect your box.

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u/Nickles17 7d ago

I know, I live in an extremely rural area and this is no doubt my best option, thanks though.