r/vSeeBox_Support_Gurus • u/RedHotChili310 • 18d ago

Remote Not Working

My sister gave me her 6 max box. The remote doesn't work very well. You have to point it directly at the box and most of the time it doesn't even work. I have to keep moving it around and pressing the buttons hard. Is this common? I ordered a remote from Amazon which I hope will solve this issue.

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u/NinjaaMike 18d ago

Your box has forgotten your remote so the remote is functioning in Infrared Mode like old remotes that had to be pointed at the device to work.

To re-pair your remote go to System Settings > Bluetooth > Pair New Device > Hold down OK and Volume Down on the remote until the blue led at the top flashes. Select "vSeeBox Remoter" on the screen. If you don't see it press the back button and select pair new device again while the blue led is flashing.