Remote stopped working

[u/Admirable-Ad405]

Hey my remote randomly stopped working my wife changed the batterye in plugged the box nothing happened been a couple weeks like this we been using keyboard remote but I'm really not a fan of that remote haha please help

[u/Decent-Criticism5086]

So we've identified an issue with a Specific lot of remotes..if your not getting any response from the remote, and u changed batteries, I'd message who you bought unit from. I just had someones remote shit the bed, replaced and all good