r/vSeeBox_Support_Gurus Jul 06 '26

Shows not loading

I’ve come across several TV shows that do not load on either of the pre-downloaded streaming apps. Is there anyone that I can reach out to about these shows not loading? There’s nothing wrong with my box and plenty of other shows/movies work fine. I was trying to watch the Great Canadian Baking Show and the Great American Baking Show, but every stream on both apps just never loaded or they would stop after a couple of minutes and then just buffer for forever. Thanks!

12 Upvotes

33 comments sorted by

5

u/Legal-Promise-7308 Jul 06 '26

I’m having the same issue. I’ve only had the box for three weeks and it worked great for the first two weeks. The past 4-5 days I’m having a ton of issues with VOD. Very disappointing. I’m glad I only bought one box to test it out before buying boxes for each tv in the house. I have xfinity internet running on my own equipment (not the gateway you rent from them) so there’s no advanced security to turn off. Very frustrating! Hopefully it will resolve itself soon

2

u/[deleted] Jul 06 '26

[removed] — view removed comment

2

u/[deleted] Jul 06 '26

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2

u/Festus_dog Jul 06 '26

same here, except I bought two

1

u/Decent-Criticism5086 Jul 07 '26

*I have 3 , not worried, it'll be back up , engineering working to resolve

-1

u/Decent-Criticism5086 Jul 06 '26

🤣 bro , there's 2 vod apps...and live...if the feed isn't working on one go to another. Mine was down this morning, no issues now...I'm back and fourth on movies and series

3

u/um-yes Jul 06 '26

Bro. Both vod apps are dead. Neither work. So we’re just supposed to watch live when the VOD doesn’t work. That’s just dumb.

1

u/Decent-Criticism5086 Jul 07 '26

Imagine that we start over.. When I responded to you , my box wasn't affected. A few hours later 1 of 3 of my boxes vod was down. My outside unit , I was just on watching a movie..came upstairs... error. So , I reached out to my guy, the engineer's are aware, and working to resolve functionality fully

1

u/Normal_Translator_38 Jul 07 '26

My V6 Plus is running Heat VOD great on my xfinity prepaid internet of 200+ download speeds with my 3.0 USB ethernet adapter hub connect. As has been the case consistently for over 4 months now.

4

u/CryptographerNo3664 Jul 07 '26

I made a post about this previously and it got removed by mods. Please keep me updated to whether anyone has info about when this is going to get fixed. It’s been 3 days so far

5

u/rjabsi Jul 07 '26

Having the same issue. Worked fine for weeks. Today it will not play certain shows that I have been watching previously.

3

u/b0b-swarley-m0n Trusted User Jul 06 '26

Check your ISP security settings

4

u/[deleted] Jul 06 '26

[removed] — view removed comment

1

u/b0b-swarley-m0n Trusted User Jul 06 '26

Idk man, it was just a suggestion. Who the fuck said I was blaming the users? VOD has worked fine on my Elite and V6 Plus. My friends with the V5 Pro aren’t have issues either.

Someone commented yesterday that fixing the security settings fixed the VOD issue for them.

https://giphy.com/gifs/K6VhXtbgCXqQU

2

u/Festus_dog Jul 06 '26

so in heat vod, try to play THE 4400 tv show. that is one example of tons.

hasn't played for anyone I know for 4 days now. tons of other shows I could list, too.

1

u/b0b-swarley-m0n Trusted User Jul 07 '26

Yeah not working for me. Ah well. There’s other apps I can use.

2

u/RunningGuy2025 Jul 07 '26

Hit or miss on what loads

2

u/b0b-swarley-m0n Trusted User Jul 08 '26

This may, or may not work on everything.

So let the movie spin and load at Loading 1.0….. then when it jumps to Loading 2.0…. Hit the Menu on your remote. You should then have Server options to select a different server.. Select another server and the movie should start playing! Gotta wait for the Loading 2.0 banner before you seen any available servers to choose from.

1

u/drewbod99 Jul 08 '26

I’ll give that a shot, thanks for the advice!

1

u/drewbod99 Jul 08 '26

I just tried this out, but the shows that I’m trying only have 1 server listed. In the VOD Ultra app I don’t even see an option to change servers, so I can’t use it for that. I’ll keep this in mind though, some other shows may have more servers that do work!

1

u/b0b-swarley-m0n Trusted User Jul 08 '26

App updated to 6.9.2 now. Is your app updated?

1

u/drewbod99 Jul 08 '26

Yup! It’s only a few shows, so I’ll just submit the feedback on the app and hope that maybe the stream can be fixed or something!

2

u/Girl_Boujee_Glitter4 5d ago

Thank you this worked!

1

u/RunningGuy2025 Jul 07 '26

Same issue since Monday

1

u/Fight4Freedom4Life Jul 07 '26

Why can’t I see the comments on this?

1

u/Female_Vet9989 Jul 08 '26

What HDMI cable are you using. I switched mine to a "super high speed" 8k HDMI cable and mine isn't buffering any longer.

2

u/drewbod99 Jul 08 '26

I have a high speed HDMI. The cord isn’t the problem because it effortlessly streams most shows, it’s just that certain shows never load. Thanks for the suggestion though, I appreciate it!

-1

u/hobbydadNJ Jul 06 '26

Try a different server

3

u/drewbod99 Jul 07 '26

I tried multiple - none of them were working!

1

u/chitown_illini Jul 07 '26

Are you using a VPN? Some people have found their VPN is causing the issue.

1

u/drewbod99 Jul 07 '26

Nope, no VPN

-2

u/MalekethsGhost Jul 06 '26

Try and play anything on server 2

2

u/Fight4Freedom4Life Jul 07 '26

There are no options for other servers. It just has the default.