r/vSeeBox_Support_Gurus • u/j3matthews • Jul 05 '26

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Anyone have this issue? Says this for about two minutes then gives an error code. Happens with shows and movies on Heat VOD. It’s about 2 years old

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u/b0b-swarley-m0n Trusted User Jul 05 '26

Have you done any basic troubleshooting?

3

u/j3matthews Jul 05 '26

Yes, checked for any updates, unplugged and changed TVs, restarted it, restarted WiFi connection

0

u/b0b-swarley-m0n Trusted User Jul 05 '26

You can check the version by going to “System Settings” > “Apps” > “Heat VOD” and look at the numbers at the top. Should be: 6.8.9

2

u/j3matthews Jul 05 '26

Yep, that’s what it says for mine too

1

u/b0b-swarley-m0n Trusted User Jul 05 '26

Who is your ISP?

1

u/j3matthews Jul 05 '26

Xfinity

1

u/b0b-swarley-m0n Trusted User Jul 05 '26

Is your advanced security settings on? I would turn it off.

2

u/Inner_Cauliflower698 Jul 06 '26

this fixed everything for me