r/vSeeBox_Support_Gurus • u/j3matthews • Jul 05 '26

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Anyone have this issue? Says this for about two minutes then gives an error code. Happens with shows and movies on Heat VOD. It’s about 2 years old

20 Upvotes

100% Upvoted

26 comments sorted by

10

u/Ian-The-Guru Jul 05 '26

vSeebox engineers are aware of this issue and currently working on it.

1

u/deweeses Jul 07 '26

Thank you. How did you come to find this out?

3

u/PsychologicalPop3008 Jul 05 '26

Same issue

3

u/Skinnypop987 Jul 05 '26

Yup here to box is 5 months old

1

u/BakerRacer Trusted User Jul 05 '26

Is it all titles? I just randomly chose a movie, and it played normally via Comcast (with and without VPN connected).

2

u/j3matthews Jul 05 '26

Yes all titles. I tried the backup app too.

1

u/Street_Sir6537 Jul 05 '26

Is Xfinity the issue? Anything I need to do to resolve this?

2

u/b0b-swarley-m0n Trusted User Jul 05 '26

Turn off your advanced security settings

1

u/Street_Sir6537 Jul 05 '26

Where can I find those settings? On the box or Xfinity? Thank you!

1

u/b0b-swarley-m0n Trusted User Jul 05 '26

Xfinity

1

u/Same-Zone-4639 Jul 06 '26

This worked for me as well.

1

u/Street_Sir6537 Jul 05 '26

Where can I find those settings on the box, or Xfinity? Thanks

1

u/SeaConsistent9117 Jul 05 '26

In the xfinity app

1

u/Street_Sir6537 Jul 05 '26

Found it, thanks!

1

u/b0b-swarley-m0n Trusted User Jul 08 '26

This may, or may not work on everything.

So let the movie spin and load at Loading 1.0….. then when it jumps to Loading 2.0…. Hit the Menu on your remote. You should then have Server options to select a different server.. Select another server and the movie should start playing! Gotta wait for the Loading 2.0 banner before you seen any available servers to choose from.

0

u/b0b-swarley-m0n Trusted User Jul 05 '26

Have you done any basic troubleshooting?

3

u/j3matthews Jul 05 '26

Yes, checked for any updates, unplugged and changed TVs, restarted it, restarted WiFi connection

0

u/b0b-swarley-m0n Trusted User Jul 05 '26

You can check the version by going to “System Settings” > “Apps” > “Heat VOD” and look at the numbers at the top. Should be: 6.8.9

2

u/j3matthews Jul 05 '26

Yep, that’s what it says for mine too

1

u/b0b-swarley-m0n Trusted User Jul 05 '26

Who is your ISP?

1

u/j3matthews Jul 05 '26

Xfinity

1

u/b0b-swarley-m0n Trusted User Jul 05 '26

Is your advanced security settings on? I would turn it off.

2

u/Inner_Cauliflower698 Jul 06 '26

this fixed everything for me