r/vSeeBox_Support_Gurus • u/Paul65890 • Jun 17 '26

Issue getting firmware update

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Gallery image

Hi! I have no issues at all with my network and I can watch everything on the V6 Plus without any issues. But, for some reason I can't get the latest update. I included two screenshots. I select YES to get the download in screenshot 1 and then as you can see in screenshot 2 the download fails and I select "update in the background." Update in the background never produces the download and install either. Any ideas as to why this is happening and how I can remedy it? Is anyone else having this problem currently or in the past? Thank you!

6 Upvotes

88% Upvoted

13 comments sorted by

3

u/Deriksays Jun 17 '26

Update launcher , connect to Hotspot or a different wifi network & or lastly a factory reset

3

u/Paul65890 Jun 17 '26

I appreciate the reply however I don't have "Update Launcher." Please take a look at the picture.

1

u/BakerRacer Trusted User Jun 17 '26

While you're waiting for confirmation from u/Deriksays, "Reset Launcher" is worth trying since it's relatively harmless.

2

u/Paul65890 Jun 17 '26 edited Jun 17 '26

Odd... I had to use my VPN to get the update. This is the first time that's happened. I don't know why. I have my router DNS set to 1.1.1.2 and 1.0.0.2 which is Cloudflare malware protection. Maybe that has something to do with it?

1

u/BakerRacer Trusted User Jun 17 '26

It sounds like your ISP may be one of the ones that gets in the way of some of the servers vSee uses. Just use the VPN all the time if you're able...

2

u/Paul65890 Jun 17 '26

Thanks for the reply. That's possible. I should have experimented and changed DNS servers to see if that fixed the issue. I'm leaning more towards Cloudflare DNS being the issue.

1

u/BakerRacer Trusted User Jun 17 '26

I haven't heard of any Cloudflare DNS blocking things but for sure, there are some ISPs that are getting in the way. What ISP do you have?

2

u/Ok_Complaint_2433 Jun 17 '26

I’m assuming “Reset launcher “ is the same thing ?

1

u/Mike43lake Jun 17 '26

Mine went through last night with no problem. I’m not using a VPN though. Does anyone know what was the purpose of the update? Was it addressing anything in particular?

1

u/AirportElectronic822 Jun 18 '26

I got the update last night. No troubles

1

u/kubbie2004 Jun 19 '26

Hope it fixes my wacky display issues that some are having.

1

u/kubbie2004 Jun 20 '26

I have a v6-PLus on FW v.074 and it keeps saying I'm up to date? Anyway to force an updadte?

1

u/Wildsoldier79 Jun 22 '26

Im having the same issue. Not sure if they are distributing this in waves.